Collaboration Archives

Challenges

Seamless integration of your workforce, wherever they are.

Managing a hybrid workforce

The pandemic turbo-charged the move towards remote working, and as the world got back to business, hybrid working practices have stuck. Managing a diverse workforce requires flexible solutions which enable collaboration across locations, while remaining safe and secure for your organisation and customers.

Aligning front and back-office employees

Integrated collaboration tools can seamlessly enable back-office support for your front-line assistants. This means quicker response times for your customers, providing the best resolution available for each customer enquiry no matter what the channel of communication, lowering operational cost and improving efficiency.

Collaborating with partners and other stakeholders

As partnerships become ever more important to business growth and success, collaborative tools which allow sharing of documents, compliant data, and analytics are key. Video conferencing tools and virtual meeting solutions which are optimised for face-to-face and remote attendees are an everyday requirement.

Complex, competing systems

Legacy systems, on-premise and cloud infrastructure, and competing technologies can hinder workforce collaboration and performance. Integrated systems and collaborative tools which allow office-based and remote employees to work on shared documents and projects in real time, maximise productivity and efficiencies.

Document management & control

A flexible hybrid workforce working from anywhere, anytime, requires tools which permit employees to collaborate together in real time. This means businesses require document management and control solutions which are compliant, safe and resilient.

Management Information

Whether it's analytics on agent performance, sickness, network security or call quality, information is key. Quality management and monitoring tools can let you see what is happening, in real time, allowing you to forecast better, invest appropriately and tackle inefficiencies.

Solutions

Optimise your flexible workforce with the right tools

Leading Collaboration Partners

FourNet's agile Unified Communication and Collaboration solutions will consolidate your organisation's communications channels into one simple, secure, integrated solution that works as well for your office-based employees as those working remotely.

Teams meeting rooms

Teams Meeting Rooms offer collaborative experiences no matter where you are working. With our solutions you can combine virtual and face to face meetings to create a rich, collaborative experience for everyone, enabling everyone to fully participate wherever they are.

Teams into the contact centre

Increase operational effectiveness and improve customer experience by integrating teams into your contact centre. Intelligently manage all customer interactions - phone, voice, email, SMS, webchat, and social media through FourNet's Teams integrated multi-channel contact centre.

Teams Analytics

View your most important metrics across a range of dashboards, optimising your channels, improving efficiency and saving money. With FourNet's Teams analytics you'll have your finger on every pulse, whether your employees are working from home or office, allowing you to monitor, analyse and forecast better.

Knowledge Management

Use all the data at your fingertips. Utilise best-in-class Knowledge Management solutions which mean that all the relevant information is at the fingertips of those who need it, providing efficient collaboration, as well as enabling customer self-service.

Teams Direct Routing

Never miss an important call. With FourNet's Microsoft Teams direct routing, collaboration between your internal teams becomes even more streamlined. With one number routed to desktop, laptop or to your mobile, employees can be contacted anywhere, anytime, which means you and your customers can get hold of whoever they need to, whenever they need to via voice call or video.

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