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Helping you deliver outstanding customer
experience in a digital world
FourNet acquires security and communications company Nowcomm
We are pleased to announce the acquisition of security and communications specialist Nowcomm, helping us to deliver the very best in cybersecurity, secure network infrastructure, and CX for all our existing and new customers.
We are pleased to announce the acquisition of security and communications specialist Nowcomm, helping us to deliver the very best in cybersecurity, secure network infrastructure, and CX for all our existing and new customers.
Helping you Deliver Outstanding Customer Experience in a Digital World
Working with some of the most secure, critical and commercially driven organisations in the UK; FourNet deliver organisation-wide digital transformation solutions.
We provide highly-secure, best-in-class cloud communication, collaboration and customer experience solutions to help deliver your digital transformation goals.
Transform your Customer Experience
Delivering a remarkable and memorable customer experience is critical to growth and customer longevity. We help you understand and improve the journey and deliver the right outcomes for customers and the organisation.
By combining our businesses, we have accelerated our ability to deliver on new services already in FourNet’s portfolio and to provide security across the entire technology stack for our public sector and enterprise customers.
Responsible Business is Good Business
Environmental, Social Governance issues are of increasing importance to our customers, employees, and wider stakeholders. We’re committed to maximising our positive environmental and social impacts and championing transparency in all our business operations.
Environmental, Social Governance (ESG) issues are of increasing importance to our customers, employees, and wider stakeholders.
AI & Automation in the Contact Centre
Artificial Intelligence (AI) is a huge, complex topic which can impact on many aspects of daily life. In our latest White Paper we look at how AI can be used to enable customer self service and improve agent efficiency and outcomes in the contact centre. We will look at the business drivers and how to build the business case for investing in Artificial Intelligence; we’ll also share our insights on how to get started with AI and highlight how FourNet can help.
Artificial Intelligence (AI) is a huge, complex topic which can impact on many aspects of daily life. In this White Paper we look at how AI can be used to enable customer self service and improve agent efficiency and outcomes in the contact centre.
Trusted By
FourNet works with some of the most secure, critical and commercially driven organisations in the UK.
Our expertise is in transitioning and integrating complex, legacy systems to deliver the latest communication, collaboration, and contact centre capabilities.
We provide the knowledge and technical expertise to help our customers achieve their digital transformation and customer experience goals. FourNet’s Intelligent Managed Service frees up time for our customers to focus on running their business, without having to worry about their communications infrastructure.
The experience of working with FourNet on the ANTENNA project has been excellent. Our teams have achieved the implementation of unified communication services across Government within a timescale not seen before.
Malcolm Coates MBE - Director of ICT,
Prime Minister's Office
We wanted a technical and flexible solution that took best practice principles from experience in other sectors and industries to help ensure we continue to deliver a personalised customer-centred approach. With FourNet's solution, we have been able to leverage the latest technological advancements to better serve our customers.
Carole Galsworthy, Head of ICT and Digital,
Lincolnshire Housing Partnership
Our network infrastructure forms the backbone of our operations and the lifeblood to our University. But like many education establishments, the pressure and demands on it are increasing significantly. Thanks to our new scalable and cost-efficient solution, we are not only realising new levels of reliability and improved performance today, but empowering ourselves for success tomorrow. In FourNet, we found a true partner that can help us realise our vision of using technology to deliver improved student engagement, retention and attainment.
Dr. Basem El-Haddadeh, Director IT Services,
Leeds Beckett University
As a result of the project, we now have a better, faster, and more reliable network, giving us a stable and secure environment and telephony platform. We cannot fault FourNet. The team have been brilliant, kept on top of everything, and resolved any issues. I would have no problem working with them again.
Steve Johnson, IT Infrastructure Manager,
NRS Healthcare
The team is already enjoying some of the benefits of the new telephony system with more to be delivered as the rest of the transformation programme comes to fruition. We are still developing some of the functionality such as instant messaging and workforce management, but early indications of the tools have been extremely positive.
Andrew Boxall, Technology and Communications Manager,
Shropshire Council
Before rolling the EICC platform out across the entire organisation we wanted to clearly understand its functionality and features and how it would integrate with our SfB infrastructure before replacing our existing system. In addition to this, and to conform to guidelines set out by the Welsh Language Commissioner, the Council offers both Welsh and English services. Our colleagues at Wrexham BC had told us about the solution delivered to them by FourNet and we wanted to see at first hand how the CC platform could cope with bilingual queue announcements and menu options.
Tom Holdam, Principal Communications Ana
County Borough Council
We felt that FourNet worked the same way as we do here at NHBC. There is a greater synergy between the two companies, they understood our business more in the six months that we have been with them than our other provider did over the years of our contract.
Mike Neve, Head of Service Delivery,
National House Building Council
FourNet are quick to respond to any questions or issues. We are able to have a technical conversation with any number of people from the support desk upwards. It's always easy to pick up the phone and talk to someone who understands our business and has time for us.
Steve Elliot, Infrastructure Manager,
Midland Heart
Transforming your business
Best-of-breed technology partners
Solutions
& Services
Our award-winning cloud and managed services deliver best-of-breed communication, collaboration and contact centre solutions. We provide the professional services, engineering and project management skills to help our customers achieve their digital transformation and customer experience goals. Our managed support service frees our customers to focus on running their business, not their communications infrastructure. At FourNet we focus on the business outcomes that our customers are trying to achieve.
Transform your Customer Journey with our Four Stage CX Consultation
Our background and foundations are deeply rooted in contact and data centre, delivering countless digital transformation projects for a wide range of customers.
Working with some of the UK’s most secure and commercially driven organisations. We understand that good customer experience means different things to different organisations, and the steps to achieving the right outcomes vary for all organisations.
With customer expectations and demands ever-changing, meeting their needs and being available when assistance is required can be difficult and expensive.
We can help.
We offer a proven four-stage customer experience consultation, working with you to understand the root causes of issues, processes, and customers to deliver a strategy to transform your customer journey.
Sectors
Our ability to help our customers achieve their strategic goals relies on a deep understanding of the sectors in which they operate.