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Helping you deliver outstanding customer experience in a digital world
How we work
Our consultative approach focuses on your departmental strategies and communications objectives. Our highly experienced team of consultants have many decades of experience in helping our customers achieve their goals using transformative digital technologies.
We bring expertise in communication and customer experience design, analytical tools, flexible delivery models and risk averse commercial models. As trusted advisors, you can count on us to deliver the services needed to drive digital transformation across your organisation.
Our Process
Business Discovery
Every engagement starts with a detailed discovery phase to understand the existing ecosystem and key business objectives. The analysis of these findings then identifies opportunities and sets a benchmark of how the improvements they bring can be measured. The subsequent roadmap will prioritise options and open the way for a commercial proposal.
Solution Design
Our extremely capable team of solution architects work with our customers to gather their requirements and build out designs across the full spectrum of communication technologies. The team will work with you to run workshops and create detailed documentation to ensure that the technologies proposed and implemented are fit for purpose. The team has many years experience in digital transformation, migrating to cloud, artificial intelligence & automation, and secure infrastructure.
Project Implementation
Your project will be handled by our highly experienced full time Project Management Office (PMO). Our professionally qualified and experienced team delivers all FourNet customer facing projects and our Project Managers are certified in Prince2 Practitioner, Agile Foundation and Association for Project Manager Professional. The team handle all stages of the project methodology and will propose suitable project documentation to ensure a successful delivery and transition into Managed Service.
Ongoing Management
Once the service is fully deployed, our dedicated service desk takes over responsibility for ongoing service. Manned 24/7/365 the level of service delivered to customers is second to none. The service desk utilises the latest automated tools to monitor services, utilisation, capacity, network availability and hardware performance. This proactive monitoring of customers' networks and services ensure issues are resolved before they can impact on service quality.
What we do best
Using our extensive understanding of the technology market and our long-standing relationships with industry leading technology partners, we work collaboratively with our customers to enable them to make the right strategic decisions and find the right technical solutions for them.
Our expertise is in systems integration and transitioning complex, legacy systems to deliver the latest communication, collaboration, and contact centre capabilities.
Our clients work in some of the most critical sectors, demanding 5-9’s reliability across their infrastructure and where security and reliability are paramount.
Why We Do It
Environmental, Social Governance (ESG) issues are of increasing importance to our customers, employees, and wider stakeholders. This has been brought into greater focus by the need to face the global challenges of climate change and recovering from the pandemic, to more local challenges faced by sections of our community every day.
At FourNet we realise that taking a pro-active approach to our ESG responsibilities not only enhances our operations but creates value for all our stakeholders.
Trusted by many
"The experience of working with FourNet Technologies on the ANTENNA project has been excellent. Our teams have achieved the implementation of unified communication services across Government within a timescale not seen before."
Malcolm Coates MBE
Director of ICT, Cabinet Office
"Additionally, as part of the project, we transitioned 1,200 agents across to the new service in one weekend with no issues; it was one of the smoothest transitions I have worked on."
Andy Parkinson
Manager, innogy Business Services
We're proud to have received recognition for our hard work
From winning awards to being approved on a very high number of procurement frameworks and achieving certification to several international ISO standards, you can rest assured you’re in safe hands.
Sectors
Our ability to help our customers achieve their strategic goals relies on a deep understanding of the sectors in which they operate