Effective tools for hybrid times
FourNet partners with the Gartner Magic Quadrant stand-out leaders, offering solutions based on both Microsoft and Ring Central, with the full suite of communication and collaboration capabilities.
Teams Meeting Rooms
Dynamic meeting room set-ups offer collaborative experiences no matter from where you are working. With Teams Meeting Rooms you can combine virtual and face to face meetings to ensure a rich, collaborative experience for everyone.
FourNet incorporates additional analytic tools to properly log and monitor calls, even via Microsoft Teams. These provide you with a detailed understanding of your Unified Communications usage - whether softphone, video, instant messages or desktop sharing. Monitor activity and present data: gain insights into adoption, costs, billing, performance, capacity and usage.
Cloud contact centres
FourNet offers a full range of market-leading CCaaS solutions, with our Agile Cloud and Community Cloud platforms. From simple, easy to adopt contact centre solutions to highly resilient and complex customer experience platforms. Our platforms support and enable agents whether they are working from the office, remotely or a mix of the two.
Workforce Management & speech analytics tools identify stressed or vulnerable employees, allowing targeted interventions to safeguard agent and employee wellbeing at home or office-based. Workforce engagement tools promote a better work life balance, permitting flexible scheduling, self-service and AI applications which reduce mundane and repetitive customer engagements.
FourNet's Secure Infrastructure solution ensures that your business connectivity is always available, prioritises user experience and application performance and protects against cyber-security threats. Our service keeps everybody secure and productive, with the flexibility to respond quickly to changing work patterns.
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