Hybrid Working

The new hybrid world of work caused by the pandemic means growing numbers of employees would like, or even demand, to work from home at least some of the week. Many employees see this is a crucial policy in order to attract and retain the best staff. So, what are the best technology solutions to ensure operational efficiency and employee engagement?

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Collaborating remotely

Different days, different desks, different people. To work efficiently and effectively together, employers need to ensure that everyone has the right tools to do the best job, wherever they are and whenever they are working. Which system would serve your organisation best?

Balance during meetings

Some working from home, some in the office. Some on video conference, some dialling in by phone, others at their desks and some in the meeting room. If your solution isn’t up to scratch you, or others, may struggle to hear or be heard, with views, strategy and ideas missed, creating an unhappy team.

Battle for talent

The so-called Great Resignation has had an impact on employers, and employees. For many organisations and contact centres, recruitment has become much trickier. How do you maximise the chances of your vacancies being filled by the best people?

Connectivity challenges

How many times a day do you say: “We can’t hear you – there’s an echo,” or “We can’t see you, you’ve frozen.” Connectivity can hamper your business outcomes if you don’t have the ideal, safe, secure, super-fast connectivity.

Employee wellbeing

With some of your employees at home more often than in the office, mental health issues, bullying and stress can all go un-noticed. How can you make sure that your people are as safe, healthy and happy ‘at work’ when they are at their desk, at home?

Increased security threats

Gone are the days when your office network was the only network you had to worry about. How can you be sure that those working from home are as free from hacking and phishing as those on the office network. What can you do to make remote working as safe as your premises?

Solutions

Effective tools for hybrid times

UCaaS

FourNet partners with the Gartner Magic Quadrant stand-out leaders, offering solutions based on both Microsoft and Ring Central, with the full suite of communication and collaboration capabilities.

Teams Meeting Rooms

Dynamic meeting room set-ups offer collaborative experiences no matter from where you are working. With Teams Meeting Rooms you can combine virtual and face to face meetings to ensure a rich, collaborative experience for everyone.

Analytics

FourNet incorporates additional analytic tools to properly log and monitor calls, even via Microsoft Teams. These provide you with a detailed understanding of your Unified Communications usage – whether softphone, video, instant messages or desktop sharing. Monitor activity and present data: gain insights into adoption, costs, billing, performance, capacity and usage.

Cloud contact centres

FourNet offers a full range of market-leading CCaaS solutions, with our Agile Cloud and Community Cloud platforms. From simple, easy to adopt contact centre solutions to highly resilient and complex customer experience platforms. Our platforms support and enable agents whether they are working from the office, remotely or a mix of the two.

Employee wellbeing

Workforce Management & speech analytics tools identify stressed or vulnerable employees, allowing targeted interventions to safeguard agent and employee wellbeing at home or office-based. Workforce engagement tools promote a better work life balance, permitting flexible scheduling, self-service and AI applications which reduce mundane and repetitive customer engagements.

Secure infrastructure

FourNet’s Secure Infrastructure solution ensures that your business connectivity is always available, prioritises user experience and application performance and protects against cyber-security threats. Our service keeps everybody secure and productive, with the flexibility to respond quickly to changing work patterns.