Connecting Wales: the shared communication & contact centre platform for the Welsh public sector
Improved citizen experience, reduced costs, increased efficiency
Sharing technology, skills and resources across Wales
Backed by the Welsh government, Connecting Wales is a framework which enables any Welsh public sector body to procure the latest communication, collaboration and contact centre capabilities via the cloud.
Connecting Wales is a pioneering shared contact centre platform for councils and other public sector organisations across Wales. It provides access to a modern digital platform that’s both affordable and efficient, and hands Welsh citizens more control over the services they receive and access to the information they need.
Helping the Welsh public sector achieve their digital transformation goals
Transform your contact centre
This project is an excellent example of what can be achieved when local authorities and other public sector organisations work together. I am delighted Welsh Government funding is supporting collaboration across local government, allowing them to develop and use innovative technology to provide a better service to their customers and to make their staff's jobs easier.
Minister for Housing and Local Government
Aligning people, process and technology
Connecting Wales aligns people, process and technology behind a common vision. Representatives from Connecting Wales will work with you to build your business case. FourNet business analysts will work with you to understand your current ways of working, what you are aiming to achieve through Connecting Wales and will share best practice from current customers. Adoption and roll out is quick and easy as it has been tried and tested by other Welsh public sector bodies.
"FourNet's innovative design and tailor-made service will help to transform the digital services of local government and the public sector in Wales, and we look forward to many more councils and public sector bodies joining us in Connecting Wales."
Managing Director at Vale of Glamorgan Council