FourNet works with some of the UK’s leading hospitals, health boards and ambulance services to deliver 999 & 111 contact centre solutions, GP triage, video appointments and integrated health and social care services for patients; we also provide unified communications and collaboration capabilities for health professionals.
Communication in Healthcare
FourNet provide the communications and analytics technology required to modernise a Healthcare organisation’s engagement with their patients, to help improve patient satisfaction, reduce costs, simplify appointment scheduling to reduce no-shows, increase patient care-plan understanding and adherence, and improve overall operational efficiencies.
FourNet’s ecosystem of partners and vendors have interoperability at their core. Our solutions can link the patient data and processes of an Electronic Health Record system into our Contact Centre and Unified Communications solutions.
Our Intelligent Managed Services keep communications running seamlessly, proactive prevention to stop problems before they happen and rapid response for any issues that do arise.
The Value of Communications in Healthcare
With an aging population suffering from long-term, chronic conditions, reduced budgets, staff shortages and missed appointments the pressure on healthcare providers has never been greater. The value of improving communication and delivering virtual care can help alleviate some of this burden.
Citizens over 65
An aging population: people aged 65 and over are a large and rapidly growing group – there are currently more than 11.9 million people aged 65 and over in the UK, with 3.2 million aged 80 and over and 1.6 million aged 85 and over.
1 in 12
There were nearly 94,000 full-time equivalent advertised vacancies in hospital and community services last year, this equates to an estimated shortfall of 8%
GDP spent on NHS
9.6% GDP spent on the NHS in the UK, a figure that has been steadily decreasing; healthcare providers are being forced to do more with less.
Poor communication was a factor in 35% of all complaints and cost the NHS over £1B per annum last year.
Spent on private patient transport
Research by PA news agency shows England’s ambulance trusts spent more than £92 million last year on private ambulances and taxis to transport patients.
Missed GP appointments cost the NHS £216m a year, with around one in 20 wasted annually because patients fail to attend without informing the surgery; that’s more than 15m missed appointments each year.
999 calls per years
In 2019, before the COVID pandemic, the ambulance services were handling 47% of all 999 calls in the UK.
COVID 111 enquiries in a day
During the first weeks of the COVID pandemic online enquiries jumped to over 210,000 a day; the online 111 service provides people with the right advice and frees up clinical call handlers’ time so they are able to prioritise 111 phone callers experiencing symptoms.
FourNet Solution Portfolio
Our solutions integrate with everyone