Happier employees, better business
Agents, AI and Efficiency
Robotic Process Automation
Robotic Process Automation can dramatically reduce the number of employee-hours required to complete repetitive digital tasks. It can help with employee retention by eradicating the most mundane agent tasks, thereby enabling your agents to focus on more complex tasks and delivering a value-added customer experience.
AI-powered chatbots empower customers to self-serve and access instant assistance, whether via speech, text messaging, social media or visual interfaces, improving the customer experience and freeing up agent time to focus on more complex queries.
Workforce Management tools from FourNet give you the ability to give your employees a solution that enables them to balance their work responsibilities with the rest of their busy lives whilst ensuring you are appropriately resourced to deliver great customer experience.
Maximise your agents’ performance and help them learn and grow with FourNet’s Quality Management solutions. Identify individual strengths and weaknesses to deliver personalised coaching, training and development.
A flexible workforce can be a happier workforce but whether remote or in the office, employees require efficient, secure day to day collaboration tools. FourNet works with best-in-class world leading partners to unite all the tools your employees need to connect, share and work together.
Agent Assist Tools
Artificial intelligence solutions can use intelligent automation to suggest responses to agents which can include relevant cross-selling or upselling options, while a call is in progress – enhancing your operational efficiency and sales.
Further reading from our Content Hub