Deliver anytime, any channel, enhanced customer journeys.
FourNet’s integrated solutions empower agents and customers to deliver first-class digital efficiencies.
Omnichannel contact centre solutions
Our omnichannel contact centre solutions make it easier for customers to get in touch by their preferred channel of choice: phone, email, webchat or social media. Our integrated solutions mean that all customer information is in one place thereby empowering your agents to give a personalised experience.
Our AI powered chatbots enable customers to get immediate answers to their queries and can be delivered across multiple channels: web portal, browser, mobile app, WhatsApp, Facebook Messenger, SMS or IVR. Whatever channel the customer chooses to engage with you, they can easily self-serve.
Microsoft Teams integration into the contact centre
Our Teams’ contact centre integrations empower your agents to manage all channels of customer contact – voice, email, SMS, web chat, social media – and engage directly with back-office experts to answer customer queries. All in a single, fully integrated interface.
Single pane of glass
Our omnichannel contact centre solutions and integration expertise means that information held in multiple back-office systems can be presented to customer facing agents through one integrated interface. This reduces time spent switching between screens or entering data multiple times, thereby streamlining the customer and agent experience.
Our Knowledge Management solutions give customers a quick and easy way to access help. They understand what customers are looking for and provide superior customer experience at a lower cost, freeing your agents to focus on adding value to the customer experience. Agents are also armed with the latest information and see relevant knowledge without having to search for it.
Robotic Process Automation
From customer self-service and AI powered agent assistance technologies, through to fully AI enabled contact centre solutions and Robotic Process Automation, we have a full range of solutions to help our customers increase efficiency and improve both the customer and employee experience. Our solutions can free agents from dull and repetitive tasks and enable them to focus on delivering an outstanding customer experience.