Mission Critical Services

FourNet delivers mission-critical solutions to the emergency services. We provide highly available contact centre solutions that deliver 999 & 111 services as well as back-office solutions to support a flexible, agile workforce.

Our expertise is in transitioning and integrating complex, legacy systems to deliver the latest communication, collaboration, and contact centre capabilities.

Our managed support service and proactive monitoring averts problems before they happen, helping ensure five 9s reliability for our emergency services customers.

FourNet has set the standard and created the blueprint for how public safety services can collaborate and work together.

Blue Light SIP Services

FourNet have successfully been delivering SIP services into Blue Light / Public Safety organisations since 2017. Our SIP service supports the delivery of life critical calls, whether they are 999, 111 or 101, to your control room. Our service is vendor agnostic which means it can be connected into any telephony, contact centre or control room platform. Our service will work with vendors including Avaya, Cisco, Unify, Mitel, Alcatel and even Microsoft Teams.

Our service is already in use at a number of control rooms across the UK, with the FourNet service delivering Enhanced Information Service for Emergency Calls (EISEC) and Advanced Mobile Location (AML) information to the relevant Integrated Communications Control Systems (ICCS) and even Computer Aided Dispatch (CAD) solution.

Our SIP service is extremely flexible, we can dedicate channels for specific inbound routes or delivery numbers e.g. 999 calls will never use the same channels as 101/111 and vice versa, ensuring that citizens or patients always have channels available to make contact with the appropriate team or department within the organisation. The same design principles apply to back-office calls whereby these would have their own dedicated channels to ensure the ability to make and receive calls isn’t compromised during a major incident.

The SIP service is supported by a dedicated team of individuals within our UK Network Operations Centre who hold the relevant security certificates, such as NPPV3 for Police customers.

Teams Direct Routing

Many emergency services are already using Microsoft Teams for internal communication between back office support staff.  However, whenever these employees need to call anyone outside of Teams, they have to use desk phones or mobiles.

FourNet Direct Routing enables employees to communicate seamlessly with contacts outside the Teams environment: front line workers, citizens, partners, suppliers and beyond.

Using the same Teams interface on either mobile or desktop, employees can make or receive calls with people outside of Teams.  Employees keep their own direct dial number and inbound calls will ring on both the normal phone system and on Teams.

Why work with FourNet

FourNet Emergency Services solution portfolio

FourNet offers a wide range of technology services and solutions to the emergency services. The core of our offering is focused on omnichannel contact centre solutions, integration, back office collaboration capabilities and the ongoing managed services to keep everything running smoothly.

Use Cases

Trusted by many

"FourNet have supported Cheshire Fire and Rescue's Avaya services across our HQ and fire stations since 2014. In 2016/17 Cheshire Fire and Rescue's IT department merged with Cheshire Police and relocated to a Joint Police & Fire HQ. FourNet worked with us through a series of workshops and discussions to design a solution to upgrade the Cheshire Fire Service Avaya applications and migrate our ISDN services to SIP which reduced costs and increased resilience and improved the efficiency of both organisations."

Graham Foster
Head of Technical Operations, Cheshire Constabulary

As part of SECAmb's response to COVID-19, the Trust needed to urgently enable clinical and 111 contact centre staff to work remotely. FourNet's rapid response to our critical need, and the professionalism of its support, service and delivery teams ensured that we received full back-up in the ever-changing and challenging situation.

Howard Jeffrey
IT Services Specialist, South East Coast Ambulance Service

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