Enhancing customer experiences with award-winning contact centre & collaboration cloud solutions
FourNet’s flexible cloud first utility sector solutions give you a 360 degree view of customers, enabling you to provide a seamless customer experience. We give your contact centre agents a single pane of glass view to provide exceptional customer service on a pay-per-user model meaning you can scale your resource to meet demand.
We provide the utilities sector with state-of-the-art, cloud first unified commmunication and contact centre solutions that enable organisations to deliver the best experience for their customers.
FourNet’s solutions offer an innovative, award-winning omnichannel contact centre platform that enables your agents to have an holistic view of your customers to ensure they provide the best customer experience possible. All the while offering a robust and inherently secure solution that is PCI Compliant.
FourNet’s cloud first approach is key for utility companies to offer the level of service expected from the customers of today, giving them choice in the way they communicate.
Our Intelligent Managed Services provide 24/7 support for proactive prevention and rapid resolution of any issues.
Supporting Vulnerable Customers
Are you able to guarantee your customers always receive the right information when they get in touch with your contact centre/
Best-of-breed Technology Partners
Why work with FourNet
Moving to FourNet's Agile Cloud has provided npower with a wide range of benefits. The pay per user nature of the cloud solution has delivered substantial operational savings to our business, as it has replaced the need for upfront capital investment and has reduced the cost of managing on-premise systems.
Programme Manager, innogy Business Services
FourNet Utilities solution portfolio
FourNet offers a wide range of technology services and solutions to the utilities sector. The core of our offering is focused on omnichannel contact centre solutions, integration, back office collaboration capabilities and ongoing managed services to keep everything running smoothly
npower Covid Response
Record-breaking switch to home working
Remote Working: The New Normal
FourNet's thought leadership piece on the future of remote working during Covid-19
npower Case Study
Award-winning innovation in the cloud