Unified Communications Solutions

Simplify the world of work. With FourNet’s help, choosing the right Unified Communications and Collaboration platform will unite all the tools your employees need to connect, share and work together via the same streamlined interface.

That means all voice calls, voicemail, video, presence and instant messaging can be accessed from the same screen. It also allows scheduling and conferencing, as well as screen and document sharing.

FourNet – bringing everything together.

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One simple integrated solution for communication

Technology has developed so fast that the sheer number of communication tools available is enough to overwhelm any employee or IT team. FourNet’s Unified Communication and Collaboration solutions will consolidate your organisation’s communications channels into one simple, integrated solution.

FourNet solutions give you the ability to set up teams who can collaborate seamlessly on any device, from anywhere.

Integrating best-of-breed technology partners

Market Leading UCaaS Solutions

Incorporating both Gartner’s Unified Communications as a Service (UCaaS) Magic Quadrant leaders; FourNet offer a range of unified communication solutions to meet all budgetary and functionality requirements.

Features and functionality

Calling

Using best in class desk phones or softphones, and compatible with all mobile devices, our telephony services are fully integrated into our Unified Communications and Contact Centre solutions.

FourNet's innovative solutions capitalise legacy technology and equipment, if required, saving our customers unnecessary expenditure and comprehensive refits.

Collaboration

Our Unified Communications and Collaboration solutions allow individuals and teams to work together, securely, in real time, uploading and managing tasks, editing documents, and tracking progress.

FourNet offers best of breed tools to allow remote working, front and back office functions and virtual contact centres in separate locations.

Conferencing

Seamlessly link-up employees, partners and customers wherever they are around the world. Our cloud-based services enable conferencing between individuals, desks, meeting rooms or remote locations whenever you want.

Available on any internet connected device, our conferencing facilities are a cost-effective, green-friendly way to conduct your meetings.

Mobile

Our Unified Communications solutions integrate your mobile and fixed-line telephony, meaning users can conduct their business from wherever they are - office, home or remote location.

FourNet's service guarantees greater flexibility, mobility and efficiency.

Devices

Your employees can access the tools they need to perform, wherever they are, and whatever device they use. Whether using a desk phone, softphone or smartphone; a desktop, tablet or mobile; accessing conferencing via headsets or dedicated hardware; FourNet Unified Communications provides the same excellent experience on any platform or any device.

Benefits of Unified Communications

Collaborative Working

Bring teams together, wherever they are

Our collaborative solutions ensure that shared documents and projects can be shared between teams no matter where they are. The tools we use allow communication to continue to be seamless, even remotely.

Any device, anywhere

Agile and Flexible working

FourNet's flexible and agile platform allows you and your staff to access the solution anytime you choose, from any device, anywhere in the world with an internet or WIFI connection, 4G, 5G or any data enabled connection. That means services can be available 24/7 from any device, anywhere.

Employee Productivity

All the Tools, All the Time

Our Unified Communications service gives you all the tools you need, available all the time, to ensure your staff are working efficiently; that managers always know who is available and that resources are being maximised. Employee productivity is managed through fully integrated UC tools, giving you a consistent experience.

Business Continuity

Be ready for the unexpected

With FourNet, your business continuity is guaranteed. Our UC solution gives you the ability to work from anywhere, if the unforeseen happens your employees can work from any location with no interruption or downtime. The tools are available whenever and wherever you need them, with a single click.

Management Information

State of the art analytics

You'll never need to wonder how your service is performing, it's all part of the solution, with call pattern analysis, managed service reports and the very latest monitoring tools.

Ready for the future

Always ahead of the game

We offer a choice of the very latest UC clients, with an "Evergreen" platform, and a scalable licence model which will ensure that you are future proofed.

Optimise your environment

There is nothing more frustrating than poor call quality and with today’s complex hybrid environments it can be difficult to identify the source of the problem. FourNet’s advanced monitoring, diagnostics, and reporting services bring new levels of clarity and understanding to the real-time performance of your communications platforms, and customer and user experience.

Our diagnostics combine technical analytics with in-office and WFH network and room analytics, to provide full stack end-to-end visibility of hybrid working environments so you can identify and resolve the source of the problem.

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Record every channel

Meet your verification, compliance and training needs with Agile Interaction Recording

Agile Interaction Recorder (AIR) from FourNet allows you to record, store and play back all your calls, messaging and associated screen activity across all your Unified Communication, and Contact Centre, channels. AIR enables customers to seamlessly and cost effectively meet their recording and archiving requirements whilst providing a simple, user friendly interface to access recordings for compliance, training and governance requirements.

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Analytics to unlock insights

Understand engagement and adoption

FourNet UCaaS Analytics supports organisations to measure and monitor activities, utilisation and adoption across all their Unified Communications channels, including highly-valuable data on calling, instant messaging (IM), sharing and video conferencing across all employees.

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Our customers

"Our telephony strategy is going to deliver savings in the region of £570,000 per annum and in addition will increase the robustness of our systems providing us with a flexible and agile workforce and a flexible solution for the future.

FourNet have worked as a true partner. They are flexible in their approach and proactive and have worked hard to find a solution to any problems we might have. I am very happy we chose FourNet."

Robert Porter

Corporate Director, Commercial and Transformation Services, Luton Borough Council