Understand engagement and adoption

FourNet’s Microsoft Teams analytics supports organisations to measure and monitor activities, utilisation and adoption across Teams, including highly-valuable data on calling, instant messaging (IM), sharing and video conferencing across all employees.

Dashboards that display the data you need

Access a range of dashboards using the data provided by call detail records (CDR) and user interaction data. Quickly view your most important metrics including volumes of interactions, incoming call performance, team adoption, top users, interaction types and engagement with contacts outside of your organisation. The easy to use dashboards let you drill down into how individual teams and employees are using video, voice, screen sharing, file transfer and other collaboration apps within the Microsoft Teams platform.

Understand user behaviour

Get an overview of registered and active user accounts so you can see how often each account is used as well as the ability to monitor peaks and troughs in usage throughout a week or day. You can also capture individual records of interactions users have with each other. View who they engaged with and when, as well as the device and the channel they used: speech, video or meeting.

Need help optimising your MS Teams environment?

FourNet can advise on your current Teams implementation to help you to make the most of your investment and enhance your customer and colleague experience.

Features and benefits

Explore other MS Teams Solutions from FourNet

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