Transforming council and citizen engagement
FourNet provides a full range of communications, collaboration and contact centre solutions for local government bodies; enabling them to work more efficiently and meet the ever-increasing requirements of their citizens whilst delivering year on year cost savings.
FourNet communication and contact centre solutions support local government to deliver the best possible service to citizens and help them achieve their digital transformation goals. Our contact centre solutions seamlessly integrate digital channels and self-service to streamline citizen access to council services. Our integration expertise provides contact centre agents with a single view of all council services and citizen interactions.
We provide the professional services, engineering and project management skills to local governments digitally transform their engagement with citizens. Our managed support services provide 24/7 support for proactive prevention and rapid resolution of any issues.
Helping Local Government achieve their digital transformation goals
Benefits of working with FourNet
Trusted by many
"We are using technology to enable change across all services delivered by the organisation, such as new telephony and a digital portal to help drive improvement for our customers and staff. This change involves encouraging citizens to use automated telephony, self-service and self-help so that the council can deliver efficient services and thereby drive savings."
Interim Services Director, Luton Borough Council
"The configuration of our customer service centre is quite complex when FourNet said they would have it built within two weeks I didn't hold out much hope. I am pleased to say they proved me wrong and on go-live day all agents were up and running on the platform within 10 minutes and working independently within 40 minutes."
Project Manager, Shropshire Council