Positively impacting people’s lives by improving the services we all depend on

Positively impacting people’s lives by improving the services we all depend on

FourNet transforms the customer and citizen services people rely on every day. What makes that worth doing isn’t that things stop going wrong — it’s what becomes possible when they go right.

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How we operate

  • The Services We Deliver

    We transform customer and citizen journeys, modernise the networks and infrastructure behind them, secure them, and bring AI in safely — then run and keep improving them.

  • The Sectors We Serve

    Across 19 sectors — the regulated and high-volume environments where these services carry real consequences for the people they’re for.

  • The Outcomes We Guarantee

    We diagnose before we prescribe, then stake our fee against the outcomes we underwrite — lower cost to serve, better experience, room to grow, and security and assurance that keeps pace. 100% delivered to date.

FourNet Services
FourNet Sectors
FourNet Outcomes

In commercial and regulated industries

In the public sector:

Where we came from

FourNet began in Manchester in 2005 as 4net Technologies, founded by four people with more than 75 years of collective experience and a shared view: that the bigger players weren't delivering communications technology with the care or capability customers needed.

Co-founder Richard Pennington still leads the company as CEO, and Manchester is still home. Four businesses have joined us along the way — Computertel, C>Ways, Nowcomm and 01T — and Palatine Private Equity took a majority stake in 2021. What started as a contact-centre and communications specialist is now a transformation partner for some of the country’s most critical services — but the founding standard, deliver something you’d stake your name on, hasn’t changed.

Leadership

FourNet is run by ten Executive Directors, accountable to a board with independent governance. Most have operated in the sectors and disciplines they now lead.

  • Richard Pennington
    Founder and CEO
    Richard Pennington
  • Chris Malthouse
    Chief Commercial Officer
    Chris Malthouse
  • John Jones
    Chief Technology Officer
    John Jones
  • Sarah Keedy
    Chief Marketing Officer
    Sarah Keedy
  • Dave Hutton
    Chief Growth Officer
    Dave Hutton
  • Steve Tyrrell
    Founder & Board Member
    Steve Tyrrell
  • Stuart Williams
    Chief Information & Security Officer
    Stuart Williams
  • Alan Linter
    Chief Consulting and Solution Officer
    Alan Linter
  • Matt Dawe
    Chief Operating Officer
    Matt Dawe
  • Stephanie Whittaker
    Chief People Officer
    Stephanie Whittaker
  • Iain McKenzie
    Chair
    Iain McKenzie
  • Martin Bellamy
    Chief Financial Officer
    Martin Bellamy

Our History

  • 2025

    1. IntellAIgent (Agentic AI) launched

      Launched FourNet IntellAIgent — an agentic AI platform designed to automate complex workflows across front and back office, helping organisations improve efficiency and experience at scale.

    2. FourNet win the Leadership and Social Value Award from Palatine

      "FourNet won the Leadership in Social Value Award for demonstrating outstanding leadership in social value by embedding a strategic, outcomes-driven approach that responds directly to the increasing expectations of clients." Palatine

  • 2024

    1. NiCE UK Partner of the Year

      Named NICE UK Partner of the Year, recognising delivery strength and capability across contact centre transformation and customer experience improvement.

    2. ECCCSA award win

      Won at the European Contact Centre & Customer Service Awards for Best Approach to Supporting Vulnerable Customers (In-house), recognising measurable service impact.

    3. 01T Joins Forces with FourNet

    4. UC3 launched

      UC3 is FourNet’s unified communications experience — bringing calling, messaging, meetings and collaboration into a single, secure service so teams can work seamlessly across office, home and mobile.

  • 2023

    1. FourNet acquire Cisco Gold Partner Nowcomm.

      FourNet acquire security and collaboration specialist Nowcomm. One of only two companies in the UK with Cisco's Gold Partner, Master Security and Master Collaboration status, the highest partner accreditation available for networking and voice. This expansion of the group increases FourNet's expertise and portfolio for delivering security, communication and networking solutions

  • 2022

    1. Strategic acquisition of IT infrastructure and security company, C>Ways

      FourNet announces its latest strategic acquisition of IT infrastructure and security company, C>Ways. The move significantly expands FourNet's networking and security portfolio and enhances its secure infrastructure offering to customers, allowing the fast-growing cloud, consulting, and managed services company to provide security across the entire technology stack.

  • 2021

    1. Partnering For Growth

      FourNet forges a new partnership with Palatine Private Equity in June 2021, after a year of change brought about by the global COVID-19 pandemic. YFM exits the business.

  • 2020

    1. Community Cloud for Welsh Public Sector

      4net & the Welsh Government work together and the Connecting Wales initiative is born. A platform delivering cost savings, improved digital capabilities and collaboration for the Welsh public sector. The first customers, Vale of Glamorgan Council and Cardiff & Vale Health Board.

    2. COVID-19 Coronavirus response

      In less than two weeks, 4net enables remote working for thousands of customer agents and back-office employees; helping to deliver the government's social distancing strategy to slow the spread of the deadly coronavirus.

    3. 4net Technologies becomes FourNet

      After 15 years of consistent growth FourNet relaunch the brand to reflect the role their play in enabling their customers digital transformations and their position as one of the leading providers of cloud and managed services in UK.

  • 2019

    1. An unprecedented treble award win

      4net are awarded with the top 3 awards at the 2019 Comms National Awards, taking home the prizes for UK Enterprise Reseller of the Year, Best Reseller Innovation and Best Enterprise Cloud Solution, further solidifying their place as the UK's leading reseller and innovator.

    2. CCS Network Services framework

      4net expand the range of services they can offer to the public sector under the RM3808 framework: data access, telephony and conferencing services as well as unified communication and contact centre solutions.

    3. Her Majesty's Courts & Tribunals Reform

      4net are chosen to deliver a £6.3m transformation technology project to support the delivery of the new Courts & Tribunals Service Centres across the UK, transforming UK citizens' access to justice.

  • 2018

    1. First NHS Ambulance Trust

      4net continue to expand their services in the public sector, winning their first emergency services contract. Working with the South East Coast Ambulance Service, 4net built a next generation 999 contact centre that integrated new technology into emergency service control rooms.

  • 2016

    1. Largest single cloud contract with npower

      4net wins its first of many Avaya national and international accolades, with the coveted UK Partner of the Year award. The award recognised expertise with Avaya technology and how 4net was leading the way with innovative solutions.

    2. Largest single cloud contract with npower

      4net win their largest single cloud contract to date with Innogy and npower. The cloud solution migrated npower from legacy on-prem technology, transforming their platform to a next generation virtual cloud contact centre.

  • 2015

    1. The Launch of Agile Cloud

      As cloud technology started to become much more prevelant within telecommunications, 4net saw that this was an opportunity to help meet the changing needs of its customers. Through this Agile Cloud was created, Avaya's first fully cloud-based UK service.

  • 2014

    1. Supporting the public sector through RM1045

      4net successfully joins the Crown Commercial Services procurement framework RM1045. A move that would see the business win contracts that amounted to over £40m in revenue.

  • 2013

    1. Intelligent Managed Services launched

      4net saw the value it was bringing to customers through its support services and launched ESP, a proactive tool to monitor customers' telephony and contact centre platform. This enabled 4net to provide a fully managed service for their customers.

  • 2012

    1. Expanding operations in the Midlands

      Following 4net's success and ever growing customer base, the team open a new office in Burton-on-Trent. This move attracted even more experienced and talented colleagues to join 4net helping expand the companies reach across the UK.

  • 2010

    1. 40% year on year growth over first 5 years

      4net and its team continue to grow exponentially over their formative years, delivering consistent 40%+ year on year growth every year for their first five years in business.

  • 2007

    1. CNA Awards: Reseller of the Year

      4net continues to go from strength to strength and, just two year after being founded, is recognised as Reseller of the Year at the Comms National Awards, for its work with Assura. This win sparked a trend for picking up awards, which lasted for many years.

  • 2006

    1. 4net's First Private Cloud Deal

      After establishing the business in their first year of operations, the founders of 4net along with their small team of employees deliver their first private cloud solution for Assura Plc. Providing a secure cloud solution for their network of new medical centres across the UK.

  • 2005

    1. 4net is founded and wins its first Avaya contract

      With over 75 years of collective experience within telecommunications, and more than a decade working together, four friends establish 4net Technologies and win their first Avaya contract, with Expotel.

What we’re here to do

To improve how organisations work; combining people, data and technology to deliver better performance, lower cost and outcomes that last.

We measure ourselves on outcomes, not activity. On what customers experience, not what we ship. That principle shapes how we work. We diagnose before we prescribe. We stake our fee against the outcomes we commercially guarantee. And we recommend what’s right for the customer — the independence that comes with choosing the right technology rather than the one we sell.

A Responsible Business

We measure ourselves on more than commercial outcomes. We do these things because they’re the right things to do — not because they earn us a badge. We’re committed to Net Zero, with Scope 1, 2 and 3 emissions measured since 2021 and a Carbon Reduction Plan aligned to PPN 06/21. We’re a Living Wage Employer, a Disability Confident Employer and Carbon Literate Organisation accredited, and we hold the Armed Forces Covenant. Our EcoVadis rating places us among the top performers assessed in our sector. Beyond the certifications, we invest in the communities our colleagues live in — through volunteering, sponsorship and direct giving.
Responsible Business

Where next

The next few years will be the most interesting in our market for a very long time. AI is reshaping how organisations work, expectations keep rising, and the organisations we work with are navigating all of it at once. We’re building FourNet to be the partner they need.
Work with us Join us on the journey

The latest from FourNet

Find out more

Let’s talk about what you’re trying to achieve

Our approach to your needs.

  • Exploration

    Discuss your challenges and goals with us.

  • Evaluation

    Thoroughly assess your infrastructure

  • Strategy

    Tailored plan for your secure network.

"We love to support the development of our staff and volunteers and the course that FourNet ran for us did exactly that, it is a skill set that is really important in our day to day roles."
Lucy Greenland, The Lighthouse, Woking

If you’re already a client, please contact us at
0845 055 6366 or email us at hi@fournet.co.uk.

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