Why FourNet?

FourNet has more than fifteen years' experience delivering communications, collaboration and contact centre solutions for some of the most secure, critical and commercially driven organisations in the UK. Consistently recognised for our innovation and service excellence; we build long term, collaborative relationships with our customers to help them deliver brilliant customer experiences.

15

Years in the industry

Founded in 2005 we have grown consistently every year since. Owned and operated by the original founders, FourNet can focus on great customer service not just investor returns.

200+

Customers

FourNet serves some of the UK's most secure, critical and commercially driven organisations in the UK. With specific sector expertise, 15 years of experience and the learnings from doing this many times before we share best practice across our customer base.

18+

Awards

FourNet is consistently nominated and wins some of the most prestigious technology and business awards in the UK and globally for the customer solutions we deliver.

35k

Cloud Users

We have become recognised as international experts in transitioning complex, legacy technology estates to the cloud. Our cutting-edge expertise and is internationally recognised as market leaders in delivering Avaya in the cloud.

150k

End Users

We have the commercial clout and economies of scale to work with our best-of-breed technology partners to deliver commercial benefits to our customers.

3

Locations

Headquartered in Manchester we also have offices in Burton and at the heart of Westminster. We are a distributed company, fully enabled to support remote workers so we can recruit best-in-class customer service engineers and sector specialists wherever they are in the country.

2

Dedicated Service Desks

Located in our Manchester and Westminster offices and supported by engineers located across the country, FourNet handles over 500 queries every month. With a first-time resolution rate of 96% we work constantly to further improve our industry-leading customer service.

#1

UK Avaya Partner

We're Avaya's largest partner in the UK and we're #2 Internationally (out of 963 partners) for delivering Avaya in the cloud. We've won Cloud Partner of the year for the last two years running.

How we work

FourNet was established with a vision of delivering world class customer service and market leading technical innovation; this is underpinned by our fundamental goal of being a place where people want to work. We have grown successfully, based on a very simple set of core objectives:

Employ the best people

We operate a culture of empowerment and autonomy. We identify the best engineering, customer service and technical talent from across the country then target, empower and incentivise them to help us deliver for our customers.

 

Work with the best partners

We constantly evaluate the market leaders and innovative new vendors to identify and build relationships with best-of-breed technology partners. Our expertise is in integrating these best-in-class technology solutions from our vendor partners to deliver the right solution for our customers.

Focus on the customer

We focus on the business objectives that our customers are trying to achieve and then align everyone to delivering that goal: consultancy, business analysts, solutions architecture & pre-sales, project management, professional services and customer service all working to a common goal.

Our Story

Founded in 2005 as 4net Technologies, our brand is underpinned by our reputation for quality of service, innovation and technical excellence, which helps us to consistently deliver for our customers.