The Relentless Rise of Teams

COVID-19 driving adoption

COVID-19 and the resulting rise of remote working has driven the exponential adoption of MS Teams, making it one of the fastest growing apps of the pandemic. MS Teams has proved invaluable to enable employees to connect with other internal users, communicating easily via instant messages, video conferencing and click-to-call functionality, not to mention the collaboration capabilities of document storage and sharing.

This simplicity and ease of use has caused businesses to move away from the traditional method of connecting to the UK’s public telephone network routed via PBX hardware installed at the business’ premises.

The internal and external disconnect

Whilst MS Teams has enabled better communication and collaboration internally within an organisation, connecting with people and making calls outside of the organisation in the same way hasn’t been possible as Teams doesn’t have the capability to make and receive PSTN calls. This can be frustrating for the user, as colleagues must switch between a headset plugged into their laptop or computer, to a mobile phone or desk phone for taking or making calls outside the organisation. Furthermore, many existing headsets don’t have the two adapters needed to work on both USB and on mobile phone headset ports.

Now with Teams Direct routing from FourNet, you can enable full voice capability, including call recording*, natively into MS Teams, as a feature rich and cost-effective alternative to Microsoft Calling Plans, essentially directly connecting your Session Initiation Protocol (SIP) trunks to Microsoft Teams.

*This is dependent on the type of connectivity and equipment used.


“…Teams is rapidly becoming the de facto unified communications platform of choice for every organisation”

Satya Nadella, CEO Microsoft



Benefits of Direct Routing

Need help optimising your MS Teams environment?

FourNet can advise on your current Teams implementation to help you to make the most of your investment and enhance your customer and colleague experience.

Why choose FourNet as your Teams Direct Routing provider

The roll-out of direct routing for Teams is seamless with minimal call on your limited internal resources as our expert project team will take care of everything from planning, implementation through to maintenance of the entire project. With our managed service we can provide direct routing to you, however complex the transition. We'll handle deployment of the solution, hosting and PSTN access, as well as ongoing support, monitoring and billing.

Speed to deploy

With no infrastructure required; direct routing to integrate all telephony into Teams can be delivered within 10 working days. 


Legend: FourNet & Customer Responsibilities


Explore other MS Teams solutions from FourNet

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Download our Direct Routing solution brochure