An integrated, single view of the customer

FourNet’s expertise is in integrating existing legacy systems and transition them to the latest cloud capabilities.

We integrate all our customers existing systems: housing management, finance, repairs, CRM; into a single pane of glass for contact centre agents. This provides a single view of the customer, negating the need for the agent to switch between screens and providing a dramatically improved experience for the customer.

Benefits of a FourNet solution

How we work

All FourNet projects aim to align people, process and technology behind a common vision.

We work with all your people: tenants, employees, board members and 3rd party contractors to truly understand how you work. Our Business Analysts will work with you to understand your current ways of working and what you are aiming to achieve through your digital transformation projects. Our sector specific consultants will share best practice from what is working for our current customers.

Our solutions architects will create the technology roadmap for the integration of your existing systems and the adoption plan for future features and functionality. Our professional services and project management team support the delivery of the project every step of the way. Once the project is fully implemented, we complete a comprehensive service transition to our service desk who can then fully manage the service going forward or support your in-house team.

Trusted by many

"Mosscare sought a partner to assist in the delivery of its digital transformation goals, to help improve customer satisfaction amongst our tenants. We selected FourNet who have designed and delivered a PCI compliant, multichannel contact centre that fully integrates with our Orchard housing management system. The Avaya/Enghouse solution provides us with the flexibility to work from any location through the device of our choice and the scalability we need for our future growth."

Alison Piggin
IT Manager, Mosscare St Vincent's

"FourNet are an integral part of our organisation and a partner who ensures that we attain the best results for our people and our customers, and who can work with other SHA suppliers to achieve our goals and vision."

Kerry Teagle
Head of Customer Contact, Sovereign Housing Group

Tenant Benefits

Use Cases

Create a roadmap for new channels, services and features

FourNet work with our housing customers to create a roadmap to schedule and plan their adoption of the full features, functionality, communications channels and automation capabilities at their own pace. Very few customers use all the features and functionality they buy immediately – we can help them create a roadmap to roll out and adopt these features; only paying for what you need.

Our aim is to build long-term, ongoing relationships with our customers; keeping them up to date with the latest developments and helping them adopt technology at a pace that matches the needs of their customers.