Deliver value for money with increased operational effeciency
How FourNet can help provide solutions to drive operational efficiency
Our range of AI powered chatbots empower customers to interact via speech, messaging and visual interfaces, enabling them to self-serve and get instant answers. This improves the customer experience and frees agent time to focus on more complex queries.
Robotic Process Automation
FourNet's RPA solutions can dramatically reduce the number of employee-hours required to complete repetitive digital tasks thereby enabling your most valuable resource, your employees, to focus their time on delivering a great customer experience.
Contact Centre as a Service
Digitally-enable every channel to give a great customer experience with FourNet's cutting-edge, AI-powered cloud contact centre capabilities. These full-service solutions are the next generation in customer experience solutions driving efficiency and a perfectly optimised customer journey.
Our intelligent workforce management solutions enable you to avoid over-staffing and overtime. Plan and manage your operations with advanced forecasting, dynamic scheduling and intelligent automation, while also providing employee empowerment tools for scheduling and learning.
Agent Assist tools
Virtual Assistants work side-by-side with your agents. These sit on agent desktops to guide them through complex processes and automate repetitive and mundane work. Perfect for new starters, remote workers or in areas where processes, policies and regulation are frequently changing.
Our Microsoft Teams' contact centre integrations manage all contact interaction types - voice, email, SMS, web chat, social media - in a single, fully integrated solution. For customers it means quicker response times, with lower operational costs and exceptional efficiency gains for your organisation.
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