Digital and cloud-first strategy for housing provider
A future-proof solution for Housing
The client is a charitable community-based organisation which owns and manages more than 12,000 homes in England. It chose FourNet to help accelerate its digital transformation ambitions and deliver on its cloud-first strategy.
Teams Telephony Users
The Housing organisation’s digital strategy aimed to create an agile and responsive IT environment, which could deliver high quality technology solutions and new services to engage customers, improve value for money, and ensure agile and remote working for its employees.
Throughout the pandemic those staff handling Tunstall personal alarm alerts could only deal with those alerts from their Boston contact centre because there was no integration with their legacy equipment and therefore no capability for those alerts to be handled remotely.
We wanted a technical and flexible solution that took best practice principles from experience in other sectors and industries to help ensure we continue to deliver a personalised customer-centered approach. With FourNet's solution, we have been able to leverage the latest technological advancements to better serve our customers.
Head of ICT & Digital
We have designed a solution for our Housing client that provides the technology, flexibility and future-proofing required to deliver on their ambitions and help them provide their customers with all the channels and services they require.
Account Director, FourNet