Agentic AI, and how to get measurable value from it

Stop your AI pilots stalling

July 8th - KPMG Leeds

Event overview

Agentic AI has moved quickly from a boardroom conversation to real operational possibility (activity), but many organisations are still struggling to turn interest into measurable value. Pilots often stall because use cases are unclear, governance feels difficult, data and process gaps are exposed, or teams are unsure where human oversight should sit.

This practitioner-led session will cut through the noise and explore how organisations can move from experimentation to confident, practical adoption. Designed for customer service, support, operations, digital transformation and service design leaders, the event will show how Agentic AI can improve outcomes, support staff, reduce friction and create value that can be proven.

Attendees will leave with a clear understanding of where Agentic AI can deliver real value, what typically prevents adoption, and how to move forward without overcomplicating the journey. The session will provide practical guidance that leaders can apply in their own organisation, whether they are improving customer service, modernising citizen support, reducing pressure on teams, or looking for more efficient ways to manage demand. Each attendee will also receive a bespoke report on how to use AI in their organisation, helping them identify relevant opportunities, assess readiness, and shape the next steps towards measurable outcomes.

Event themes

Why so many Agentic AI pilots fail to progress beyond experimentation
Where Agentic AI can create measurable value in customer and citizen service
How to identify the right use cases, rather than chasing the most obvious ones
What leaders need to know about governance, risk, compliance and responsible AI
How to design a human and AI operating model that supports agents, not replaces judgement
How to build a practical roadmap for adoption across your organisation