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Operational Efficiency
Many organisations seek, or require, to do more with less, while also offering value for money to their customers and citizens in addition to streamlining modern ways of working. FourNet’s range of best-in-class solutions can help automate non value-added processes, enable self-service options and improve process efficiency across your organisation.
Challenges
Deliver value for money with increased operational effeciency
Automate repeatable work
Identify, prioritise and automate the most resource-heavy, repetitive tasks in the contact centre and back office to free up employee time using Robotic Process Automation.
Enable customer self-service
Empower customers to quickly and easily self-serve via their channel of choice using AI powered knowledge bases, voice IVR and digital chatbots.
Assist agents & back office
Ensure your agents and employees have all the information they require without the need to switch between systems, with AI powered virtual assistants based on integrated CRM and knowledge bases.
Direct queries to right place first time
Increase First Call Resolution with AI-powered Intelligent Call Routing to direct incoming calls from voice, social, or digital channels to agents who are best suited to resolve these issues.
Resource allocation
Empower employees and avoid under or over-resourcing: Workforce Management solutions deliver scheduling efficiency by precisely forecasting demand while offering greater employee flexibility
Facilitate cross department collaboration
Seamlessly enable back-office support for customer-facing employees with one integrated collaboration solution ensuring quicker response times for customers and exceptional efficiency gains.
Solutions
How FourNet can help provide solutions to drive operational efficiency
Agent Assist tools
Virtual Assistants work side-by-side with your agents. These sit on agent desktops to guide them through complex processes and automate repetitive and mundane work. Perfect for new starters, remote workers or in areas where processes, policies and regulation are frequently changing.
Further reading from our Content Hub
First ever Local Authority Digital Transformation Index furnishes councils with critical data to inform their future technology plans
Central Government
AI and Automation
Find out More
Explore how FourNet can help with your Business Needs