What is Digital Transformation?

Many organisations today are still using legacy technology that could very well be slowing them down. Technology is ever-changing and having technology that could be end of life or no longer supported by providers creates a huge risk. A Digital Transformation journey is a way that a business can review their goals against the technology they rely on to achieve these. In many cases this process highlights a lot of points of failure, convoluted processes and ultimately a service to customers that is not where they expect it to be.

FourNet is an award-winning digital transformation specialist that can help you on your journey to transforming the technology your business relies on, enabling quicker ways of working, cost-savings, improved customer experience amongst many other benefits.

How FourNet help

Whatever is driving your digital transformation project, FourNet can help you achieve your goals

How FourNet help:

FourNet’s future-proof contact centre solutions are based on best-of-breed technology providers. These cutting-edge capabilities enable us to help our customers deliver on their customer experience promises. Our omnichannel contact centre solutions provide a single view of all customer interactions across a business or organisation, enabling you to personalise your customers’ experience and increase first time resolution.

We integrate our bespoke technology into your existing systems to ensure you have a streamlined process to engage with your customers no matter how they get in touch. Our tailor-made service allows you to meet their growing expectations by providing a single view of customer interactions, no matter the channel. We also enable your customers to self-serve through state-of-the-art technology to improve your customers’ experience.

We allow you to easily analyse and optimise your customer journey, enabling you to enhance the service you offer and our end-to-end technology makes things easy for both staff and your customers, no matter how they choose to engage.

Whether it’s agents, supervisors or customers, you’ll have the tools to constantly deal with feedback – through voice of the customer programs and by monitoring and training agents. With FourNet’s help, you’ll soon discover that happy employees = happy customers.

How FourNet help:

Our Unified Communications and Collaboration solutions consolidate everything your employees need to connect, share, and work together via the same streamlined interface.

Our omnichannel contact centre platforms provide a “single pane of glass” to your agents, giving them visibility of a customer’s entire history of engagement and interaction in one view, reducing time switching between systems and applications and increasing first time contact resolution.

Our Gamification tools can also improve employee satisfaction and competitiveness between teams and individuals.
We utilise best-in-class Knowledge Management solutions to deliver the relevant answers and insight to your agents or directly to your customers via self-service options.

Fournet’s Intelligent Managed Services mean you can let us run your communications infrastructure while you focus on running your business.

How FourNet help

Automation of mundane, repetitive tasks within the contact centre using RPA can both enable customers to self-serve and can free agents to focus on higher-value activities.

Artificial Intelligence (AI) enables your contact centre systems to learn, using intelligent routing to pair customers with the right employee based on predicted interpersonal behaviour.

AI powered chatbots or virtual assistants can deliver full self-service to customers or enable assisted service, triaging queries and allocating them to the right agent where necessary.

All FourNet solutions are built on flexible, cloud platforms that are future-proof.

How FourNet help

Our Unified Communications and Collaboration solutions consolidate everything your employees need to connect, share, and work together via the same streamlined interface.

Our omnichannel contact centre platforms provide a “single pane of glass” to your agents, giving them visibility of a customer’s entire history of engagement and interaction in one view, reducing time switching between systems and applications and increasing first time contact resolution.

We utilise best-in-class Knowledge Management solutions to deliver the relevant answers and insight to your agents or directly to your customers via self-service options.

FourNet’s Intelligent Managed Services mean you can let us run your communications infrastructure while you focus on running your business.

How FourNet help

Our flexible cloud-based platforms enable our customers to trial new innovations, test and learn, modify and then roll out new services quickly. Our Unified Communications solutions are part of what powers innovation within our customers, as employees can quickly and easily collaborate, work agilely and keep organisations innovating.

How FourNet help

FourNet’s Unified Communications and Collaboration solutions provide the platform that empowers your employees to work together seamlessly and instantly.

Our flexible cloud-based platforms enable capacity to be instantly scaled up to trial new services or deal with increased demand. The modular nature of our cloud solution means that new features, functionality or communications channels can easily be added.

Trusted by many

"The experience of working with 4net Technologies on the ANTENNA project has been excellent. Our teams have achieved the implementation of unified communication services across Government within a timescale not seen before."

Malcolm Coates MBE
Director of ICT, Prime Minister's Office

"Additionally, as part of the project, we transitioned 1,200 agents across to the new service in one weekend with no issues; it was one of the smoothest transitions I have worked on."

Andy Parkinson
Manager, innogy Business Services

Find out how our solutions can deliver your digital transformation goals