Understand engagement and adoption

FourNet’s UCaaS Analytics solution supports organisations to measure and monitor activities, utilisation and adoption across all their communication and collaboration channels, including highly-valuable data on calling, instant messaging (IM), sharing and video conferencing across all employees.

Dashboards that display the data you need

Access a range of dashboards using the data provided by call detail records (CDR) and user interaction data. Quickly view your most important metrics including volumes of interactions, incoming call performance, team adoption, top users, interaction types and engagement with contacts outside of your organisation. The easy to use dashboards let you drill down into how individual teams and employees are using video, voice, screen sharing, file transfer and other collaboration apps within your Unified Communication and Collaboration platform.

Understand user behaviour

Get an overview of registered and active user accounts so you can see how often each account is used as well as the ability to monitor peaks and troughs in usage throughout a week or day. You can also capture individual records of interactions users have with each other. View who they engaged with and when, as well as the device and the channel they used: speech, video or meeting.

Need help optimising your Unified Communication & Collaboration platform?

FourNet can advise on your current UCaaS implementation to help you to make the most of your investment and enhance your customer and colleague experience.

Features and benefits

Back to Business - A Hybrid Workforce

The 2021 working landscape is effectively a balance between the old ways and the new and will result in significantly less office-based working than pre-2020. We explore what the return to the office might look like in our latest whitepaper on Remote Working.