From financial services and insurance providers to legal and accountancy practices; FourNet deliver knowledge management solutions that enable professional services to efficiently and effectively serve their clients. Our collaboration and contact centre solutions are built with Knowledge Management at their heart enabling self-service and automation for simple tasks and effective sharing of knowledge between back-office, front-line and customer.
FourNet supports a huge range of professional services organisations where knowledge and knowledge workers are at the core of their business. Our integration expertise means we create a single view of the customer for all employees, whether front-line or back office. Our solutions use Artificial Intelligence (AI) and Robotic Process Automation (RPA) to simplify and streamline basic tasks and enable the customer to self-serve.
Our knowledge management systems provide employees with an instant history of the customer and relevant documentation thereby reducing employee time wasted switching between multiple screens and systems when providing advice and support.
Automation and self-service options are integral to our Professional Services solutions, using speech recognition, natural language and voice biometrics to streamline customer engagement.
We take our customers on a journey to the cloud, enabling them to transition at their own pace.
Our solutions integrate with everyone
Why work with FourNet
Trusted by many
"Courts & Tribunals Service Centres play a pivotal role in our aim to provide a service built around the needs of those who use it. New technology is a key part of improving the service we deliver, and I am delighted that FourNet have joined us as a technology partner in the CTSC. They will provide the centres with an integrated platform of digital channels making it easier for users to contact us whilst also providing the right tools for HMCTS staff to deliver effectively."
CEO, Her Majesty's Courts & Tribunal Service
"Thanks to our resilience planning, we were able to switch immediately and without pain to remote working, the biggest effect was the cultural change for our colleagues. Technology-wise the hard work had already been done in conjunction with FourNet, so that when coronavirus restrictions came into force, we were already prepared and switchover went extremely smoothly."
Service Delivery Manager, Polygon Group