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Microsoft Teams
Maximise your MS Teams environment with FourNet
It’s clear that Teams is here to stay and there are many ways that we can help you to optimise your Teams environment. Whether it’s analysing user data to understand adoption and engagement, enabling hybrid video meetings with users in your office and others joining remotely, or integrating Teams into the contact centre, FourNet have a range of solutions that can help.
The relentless rise of Teams
COVID-19 and the resulting rise of remote working has driven the exponential adoption of MS Teams, making it one of the fastest growing apps of the pandemic.
145m
Teams daily active users in April 2021
60m
daily active users are using Teams on mobile alone
500k
organisations using Teams in 2020
300%
increase in weekly Teams mobile users in just one month in 2020
Need help optimising your MS Teams environment?
FourNet can advise on your current Teams implementation to help you to make the most of your investment and enhance your customer and colleague experience.
Explore MS Teams Solutions from FourNet
Add the ability to make and receive external calls to your Teams environment
Whilst MS Teams has enabled better communication and collaboration internally within an organisation, connecting with people and making calls outside of the organisation in the same way hasn't been possible. Now with our Teams Direct Routing solution, you can enable full voice capability natively into MS Teams.
Incorporate the communication and collaboration capabilities of Teams into the contact centre
Seamlessly enable your back-office support for your front-line agents. Our Team's contact centre integrations intelligently manage all contact interaction types in a single, fully integrated solution. Quicker response times for your customers, and lower operational costs and exceptional efficiency gains for your organisation.
Combine virtual and face to face meetings with a Teams Meeting Room
Teams Meeting Rooms offer a new way to have collaborative experiences no matter where you are working. With Teams Meeting Rooms you can combine virtual and face to face meetings to create a rich, collaborative experience for everyone.
Measure productivity in the 'new normal' with Teams Data Analytics
All the activity on MS Teams is generating huge amounts of data. Reveal patterns in technology use, measure productivity and engagement, and help teams work more effectively with the Microsoft Teams analytics module. Monitor every interaction on MS Teams, across voice and video calling, instant messaging and multiple other apps to provide valuable insights.
Meet compliance and training needs with our Teams Call Recording solution
Call recording can still be achieved within a Microsoft Teams environment, to help meet compliance, verification and training needs, with the help of the Agile Interaction Recorder (AIR) Teams call recording solution. AIR Teams recording offers the ability to record all participant calls, with the peace of mind, that only authorised users can playback and listen to the recorded calls, based on their user access levels and hierarchical status.
Best-of-breed technology partners
Case Studies
Housing Provider Solution
Claims Management Company
North West Police Force
Back to Business - A Hybrid Workforce
The 2021 working landscape is effectively a balance between the old ways and the new and will result in significantly less office-based working than pre-2020. We explore what the return to the office might look like in our latest whitepaper on Remote Working.