Case Studies / Client Stories

Learn about the transformation project that FourNet delivered in partnership with the University of Manchester, where we migrated 21,000 numbers to Teams Voice and introduced NICE CXone Mpower to modernise contact centre services at scale.

This case study looks at FourNet's work with a large Government agency, transforming their underperforming contact centre through workforce optimisation; driving better efficiency in all areas of the contact centre.

Aligning with broader organisational goals of enhancing passenger experiences and operational efficiency, Transport for Wales (TfW) embarked on a strategic journey to transform its customer contact centre.