Enghouse Interactive is a global provider of customer interaction management solutions. Our comprehensive portfolio span omni-channel contact centres, computer telephony integration (CTI), self-service, knowledge management, operator consoles, call recording and quality monitoring, video collaboration and outbound diallers.

The flexibility brand-agnostic nature of our solutions means, they are scalable in deployment, size, complexity and integration. Can support multiple UC/PBX environments simultaneously with a pathway for a controlled migration when legacy applications come to their end of life; as a result, there is no need to re-invest. Whether deployed premise-based, through to private, public or community cloud and even hybrid, ensuring that customers can be reached – anytime, anywhere and via any channel of choice.

Enghouse Interactive recently promoted FourNet to platinum partnership status within its EMEA partner programme.

The accolade follows the success of the two companies in deploying customer contact solutions on the Microsoft Teams, Avaya and Cisco unified communications (UC) platforms and FourNet’s roll-out of two new hosted cloud platforms incorporating CC.

Research & Thought Leadership

Top 4 Challenges Solved By Video Collaboration

Quick Guide To Remote Working

A Guide To Self Service

Chatbots, AI & Automation: Factors to Consider

Chatbots & Interactive Automation: Finding the Right Balance

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Enghouse BI

The Business Intelligence solution that solves one of the great challenges of the Contact Center.

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A Quick Guide to Remote Working for the Contact Centre

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Collaborative Contact Centre Journey

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The Digital Revolution

Latest Offers

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