Content Guru Platinum Partner

Content Guru Platinum Partner

Mission-critical cloud CX, delivered by FourNet.

As a Platinum Partner, FourNet delivers and manages the storm® platform and brain® AI Orchestration Layer, bringing AI, communications, systems of record and IoT technologies together in one secure environment.

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99.999%+
platform availability
100%
uptime through the Emergency Services Platform
75,000
concurrent agents supported in a single instance
FedRAMP Class D (High)
the US government's highest cloud security standard

About Content Guru

Content Guru powers mission-critical CX through storm®, a single environment for AI, communications, systems of record and IoT technologies. It is trusted by large enterprises and public organisations in the UK and globally, including the NHS, UK Power Networks, DVLA and Tesco Bank. With deep expertise in implementing and managing contact centre technology, FourNet helps organisations get the most from storm and achieve their strategic goals. By bringing together four 'omni' pillars, Content Guru helps organisations in financial services, retail, travel, healthcare, utilities and the public sector drive efficiency, reduce costs and raise customer satisfaction. Its clients consistently score at the top of their industries for customer satisfaction and see faster returns on investment.

  • Omni-channel CX

    storm® is the only cloud CX platform trusted to handle blue-light emergency communications. With 99.999%+ platform availability, and 100% uptime through the Emergency Services Platform (ESP), storm unifies digital, video and voice, so your customers can get in touch in the way that suits them best. 

  • Omni-automation through AI

    Through the brain® AI orchestration layer, Content Guru delivers fully automated and agent-assist solutions. brain handles the complexity of AI behind the scenes, so your teams can focus on what matters most: your customers. 

  • Omni-data CDP

    storm CKS®, Content Guru’s Customer Data Platform (CDP), brings together your systems of record to deliver personalised, context-aware experiences. Agents have customer data and interaction history to hand, helping them resolve every contact seamlessly. 

  • Omni-customer IoT devices

    Not every customer is human. Internet of Things (IoT) devices and agentic AI assistants now make up a significant share of incoming contacts. storm® integrates with IoT devices to enable smooth machine-to-machine service. 

brain® AI Orchestration

brain Power uses AI to assist your agents, improving the experience for both customers and agents.

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  • Agentic Workflow Automation

    Automates end-to-end tasks across third-party systems, discovering services, evaluating options and delivering successful outcomes.

  • Knowledge Assistance and Next-Best Action

    Searches your knowledge base using live context, surfacing the right information and next-best action to your agents.

  • Real-Time Transcription and Summarisation

    Transcribes conversations in real time to enable AI-driven insights, then summarises them using prompts configured within brain.

  • Keyword Identification and Action Support

    Detects selected keywords to trigger configurable actions, including autonomous agentic AI workflows designed within brain.

storm® CX

the world's leading high-volume contact centre

  • Highest Availability

    The only cloud vendor supporting national emergency services. 

  • Highest Scalability

    Unbeaten at scale; in one instance supporting 75,000 concurrent agents.

  • Highest Security

    The only cloud CX provider with FedRAMP High, the US government’s highest cloud security standard.

  • Highest CSAT

    Helps organisations rise from low performers to industry leaders. 

     

brain® AI

AI orchestration to supercharge your CX

  • Highest Performance

    Assesses each AI component to deliver a best-in-class solution.

  • Strongest Data Integrity

    Preserves data sovereignty, with copyright protections and auditability.

  • Greatest Flexibility

    Goes beyond plug-and-play, mixing fixed and unstructured AI pathways to build the right solution.

  • Clearest Business Value

    Real-world AI applications that deliver strong, measurable ROI.

storm CONTACT™

A world-leading cloud contact center solution

Allowing your contact centre to instantly scale to any demand and help you deliver faultless end-to-end customer journeys across all channels, effortlessly.

storm CKS®

Experience complete view of your customers with fully-integrated customer knowledge management system

CKS converges all your different systems of record - including CRM, WFO and ERP tools - into a single, unified interface. By bringing all your data together, CKS gives you omni-data intelligence and a 360-degree view of every customer. Both front- and back-office can share information easily and collaborate to solve any query.

storm WFM™

Workforce Management uses machine learning to analyze historical data to forecast interactions across all channels

With storm, the management of workforce scheduling is handled within one easy-to-use web interface. All aspects of content handling, including wrap-up times and agent breaks, can be set in advance to enhance efficiency.

Why Choose FourNet

  • Effortless Cloud Migration:

    We have moved hundreds of organisations to the cloud with minimal disruption. Your move to storm® will be smooth and efficient.

  • Tailored Consultancy:

    We work closely with you to design contact centre solutions that scale and adapt as your business grows.

  • Secure Your Contact Centre:

    Our hosting options are designed to meet government-level security standards, keeping your data protected.

  • Instant Access to Experts:

    Our dedicated success management team supports you at every step, helping you get a strong return from your Content Guru investment.

Interested in working with FourNet?

Talk to our team about your contact centre goals and discover how FourNet and Content Guru can help you get more from your CX technology.

Our Approach

  • Discovery

    Understand your challenge

  • Analysis

    Review where customer needs, friction and risk appear across journeys

  • Roadmap

    Shape a roadmap for insight-led service improvement