storm is an award winning, multi-channel cloud contact centre system developed by Content Guru.

From their omni-channel cloud contact center solution to bespoke integration systems, Content Guru use cutting-edge technology to transform communications and make mass personalization a reality.

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Why Content Guru?

15+

Years In CCaaS

#1

In 2021 Gartner Critical Capabilities for CCaaS for High-Volume Contact Centre Use Case

100s

Of Integrations

99.999%

Availability

About Content Guru

Content Guru are an Omni-channel Cloud Contact Center Solutions provider. Its single-stack customer experience solution, storm®, provides a range of cutting-edge Agent Management functionality to help organizations cope with the many challenges of optimizing their contact center workforces. They deliver best-in-class CCaaS, UC, and CX tools to some of the world’s largest, and most critical contact centers, including those for utilities and financial services companies.

Oustanding Customer Experience

Thousands of the world’s largest organizations are using storm® to create great customer experiences and lasting customer loyalty.

Seamless Engagement

Storm helps organizations of all sizes deliver seamless engagement – over whatever channel the customer requires, whenever they need assistance, and from wherever they are.

Data-Driven Insights

Storm provides its users with market-leading, AI-backed analytics and reporting across all interactions – regardless of when, where, and over what channel the interaction took place.

storm CONTACT TM

A world-leading cloud contact center solution

Allowing your contact center to instantly scale to any demand and help you deliver faultless end-to-end customer journeys across all channels, effortlessly.

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storm CKS®

Experience complete view of your customers with fully-integrated customer knowledge management system

CKS converges all your different systems of record - including CRM, WFO and ERP tools - into a single, unified interface. By bringing all your data together, CKS gives you omni-data intelligence and a 360-degree view of every customer. Both front- and back-office can share information easily and collaborate to solve any query.

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storm WFM TM

Workforce Management uses machine learning to analyze historical data to forecast interactions across all channels

With storm, the management of workforce scheduling is handled within one easy-to-use web interface. All aspects of content handling, including wrap-up times and agent breaks, can be set in advance to enhance efficiency.

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Awards

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