NICE is the world's #1 cloud customer experience platform.
Empowering exceptional agent and customer experiences: every channel, every time. CXone is the first and only platform unifying best-in-class Omnichannel Routing, Customer Analytics, Workforce Engagement, Automation and Artificial Intelligence”"all built on an Open Cloud Foundation.
Cloud customer experience platform
Fortune 100 Customers
With NICE (Nasdaq: NICE), it’s never been easier for organisations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud-native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact centre and beyond. Over 25,000 organisations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform”"and elevate”"every customer interaction.
Through a powerful combination of technology, people and partners, Nice helps organisations transform their customer experience into a business-driving competitive advantage. NICE makes it easy for contact centres to win every customer interaction, deliver great customer experiences, and achieve their business goals”"all from the flexibility and reliability of the cloud.
With over 4000 customers and 620,000 agents globally in over 100 countries, CXone is the largest and most complete cloud-native, digital and scalable CX platform.
And CXone is recognised by all industry analysts, scoring the highest position on the recent Gartner CCaaS Magic Quadrant, scoring the highest position by far on the recent Gartner Workforce Engagement Management Magic Quadrant, as well as scoring the highest position by far on the recent Forrester Wave for contact-center-as-a-service.
NICE supports over 500,000+ contact centre agents in enterprise, midmarket, government organizations and business process outsourcers (BPOs) who operate in multiple divisions, locations and global regions.
NICE named a Magic Quadrant Leader
NICE CXone recently achieved the highest overall position for ability to execute in the 2021 Gartner Magic Quadrant for Contact Centre as a Service.
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