Microsoft 365 outage: how to reach us
Last updated: 08:30, Friday 13 November 2026
Microsoft has had a global outage since Thursday evening, affecting Outlook, Teams, SharePoint and other Microsoft 365 services. Microsoft is seeing some improvement this morning but hasn't yet given a time for a full fix.
Getting in touch with us
While email is affected, messages to FourNet addresses, including hello@ and servicedesk@, may be delayed. The quickest way to reach us is:
Phone: 0845 055 6366
Customer Portal: Use the Customer Portal button on our Get in touch page
Our teams are working as normal and can help with anything you need.
If the outage is affecting your services
If the outage is affecting your contact centre or how your own customers reach you, please call us and we'll talk through what we can do to help.
Your security
Our 24/7 SOC is monitoring as normal. Outages like this tend to bring a rise in scams, with fraudsters posing as Microsoft or IT providers. If you get an unexpected call or message that claims to be from FourNet and asks for remote access to your systems or a change to payment details, please check it with us first on 0845 055 6366.
We'll update this page as things change.