FourNet
Host: Caroline Thomas
Webinar: Tackling Vulnerability in 2025
In November, FourNet and Alzheimer's Society won a prestigious European Contact Centre and Customer Service Award (ECCCSA) - the 'Oscars' of the customer service industry. This award recognises the creation of the UK's first dementia-friendly contact centre, setting a new standard for supporting vulnerable customers.
Join our webinar to discover the journey behind this initiative and gain expert insights on improving services for those in vulnerable situations.
Webinar Date: Thursday 3rd of April at 13:00PM
The Regulatory Need to Address Vulnerability
In the UK, 47% of adults meet the criteria for vulnerability, placing them at risk of financial strain, exclusion from vital services, and inadequate support when their needs aren't identified. Due to such high levels of vulnerability, organisations are now legally required to identify and support vulnerable individuals, with regulatory expectations becoming increasingly rigorous.
Our upcoming webinar will discuss how organisations can overcome and address these challenges and share the latest AI-powered capabilities helping organisations to identify and address vulnerabilities to remain complaint.
Lessons from a Award-Winning Vulnerability Project
This webinar is perfect for:
- Organisations seeking best practices in supporting vulnerable customers.
- Those working to improve services for vulnerable communities.
- Organisations looking to enhance accessibility and inclusion.
- Technology stakeholders interested in how tech can create better customer experiences.
- Organisations looking to adhere to compliance and regulations around vulnerability.
What We Will Be Covering
Join us for this exclusive webinar as we sit down with experts from Alzheimer’s Society and FourNet to explore how technology is transforming customer support for vulnerable people.
Understanding Vulnerability in Customer Service
Insights from Alzheimer’s Society on the challenges faced by those living with dementia and other vulnerable groups
Building a Dementia-Friendly Contact Centre
How FourNet partnered with Alzheimer’s Society to create an inclusive, accessible customer experience.
The Role of Technology in Supporting Vulnerable Customers
How digital solutions can improve service delivery across industries.
Future of Vulnerability and Customer Care
How this model can be replicated across businesses and public sector organisations.
Lessons from the ECCCSA-Winning Initiative
The challenges, successes, and key takeaways from the project.
Your Speakers
FourNet
Host: Caroline Thomas
Alzheimer's Society
Jennie Mummery
Alzheimer's Society
Jennie Mummery
Alzheimer's Society
Sian Arthur
Alzheimer's Society
Sian Arthur
FourNet
Luke Cuthbertson
FourNet
Luke Cuthbertson
FourNet
Amanda Henderson
FourNet
Amanda Henderson
Register Now to Secure Your Spot!
Don't miss this exclusive opportunity to learn from an award-winning project and discover how to approach and tackle the challenges around this growing topic.
