Intelligent Managed Services

Freeing you to adapt quickly to changing ways of working & increasing customer expectations

Increased resources, resilience and uptime
Improved responsiveness, capabilities & future proofing
Reduced time, effort & headaches

Proactive monitoring, problem management, service desk, back up, disaster recovery and more. All delivered to standard SLAs and available 24:7.

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Introducing FourNet Intelligent Managed Services

Digital transformation projects have increased the rate of technology adoption – but relevant skills and experience remain in short supply. If your existing support and service resource cannot keep up with the pace of change, or fully achieve strategic goals, it’s time to consider an alternative. And this is where Intelligent Managed Services from FourNet can make all the difference.

At the heart of every FourNet Intelligent Managed Service package is our 24:7:365 service desk, our team of experienced engineers and our dedicated Service Delivery Managers.

Benefits of Intelligent Managed Services

Improved Service Coverage

Providing an in-house, round-the-clock service desk is expensive and complicated. FourNet's Intelligent Managed Service Desk is manned 24x7x365 with fully accredited engineers always available. No need to worry about maintaining a fully staffed support team in-house, providing cover for holidays, illness or out of hours support. As your business grows, we can help you deliver 24x7x365 support to users - and save money too.

Proactive Maintenance

Support is useful in an emergency, but avoiding an emergency is invaluable. Proactive maintenance identifies and resolves issues before they result in downtimes and outages.
New projects and developments will take up most of your IT team's time and resources, leaving little time for proactivity. FourNet Intelligent Managed Services ensures that these vital tasks are not neglected and that service continuity and quality continues.

Access to the latest skills

We invest heavily in our team: we recruit, train and retain some of the most highly accredited engineers in the country. This ensures that we are always able to provide the best possible service for our customers. Our highly skilled engineers help our customers apply best practice, help inform future investments and - most importantly - ensure our customers' communications infrastructure and systems are fully optimised for greatest efficiency and resilience.

The right level of support

FourNet Intelligent Managed Services match and enhance the in-house capabilities of our customers. We offer our customers the flexibility to choose the level of monitoring and reporting, hours of coverage and levels of support via our range of flexible commercial packages.

FourNet Intelligent Managed Services delivers results

23%

Reduction call quality issues

15%

Increased speed to identify root cause

33%

Reduction configuration issues

15%

Reduction incident response times

Our cloud platform, ESP, shines a light on every part of your communications environment, improving service availability and peace of mind. We constantly monitor, diagnose and report on the health of your communications and contact centre systems and applications.

Voice Quality Management

There's nothing more likely to frustrate your employees or your customers than poor quality audio. Our Voice Quality Management monitoring reports on the audio clarity of calls and isolates network components responsible for poor voice quality.

Capacity Management

Our Capacity Management tool provides real-time and historical capacity reporting enabling you to forecast future system resource needs. We aggregate capacity reports from multiple sources giving you a single view of network capacity.

Availability Manager

Fix problems before they happen. Our Availability Manager monitoring increases application uptime, automatically performing corrective actions and resolving 90% of issues without human intervention. Linked to an ever-growing knowledge base, Availability Manager links known problems with proven actions to prevent business interruption, reducing repetitive engineering effort while increasing systems availability.

Configuration Manager

A real time view of your unified communications and contact centre assets enabling easy asset tracking, design and planning. Configuration Manager automates the collection of asset information and presents it in an easy to understand Configuration Management Database which includes As-Built Schematics of your UC and CC infrastructure.

Release Manager

Mitigate risk by managing software version control. Release Manager includes a configurable Definitive Software Library which stores the latest manufacturers releases. Any variations between the Definitive Software Library and the Configuration Management Database are reported via the Service Desk which means you will always have the correct versions of your software available.

Continuity Manager

Assists with rapid systems recovery in the event of a catastrophic failure. Continuity Manager regularly collects and stores vital back up data which can be used to restore and recover your system. Configuration data is held either in our securely hosted data centre or your environment and can be easily retrieved by FourNet ensuring service is restored as quickly as possible.

Security Manager

Protecting your organisation from cyber-attack. SIP based communication needs countermeasures to prevent hacker intrusion, bandwidth abuse, toll fraud, service hijacking and denial of service attacks. Security Manager brings real-time threat awareness capabilities, watching and flagging suspicious activity, keeping you in the picture and one step ahead of the bad guys.

Choose the right offering

"As part of SECAmb's response to COVID-19, the Trust urgently needed to enable clinical and 111 contact centre staff to work remotely while also providing a social distancing solution in the office. Additionally, the Trust required an urgent increase in its contact centre ability to undertake 111 call-backs.

FourNet's rapid response to this critical need, and the professionalism of its support, service and delivery teams ensured that we received full back-up in the ever-changing and challenging situation caused by this unprecedented situation. Massive thank you to the whole FourNet Team!"

Howard Jeffery

IT Services Specialist, South East Coast Ambulance Service NHS Foundation Trust (FourNet Protect+ Customer)

"Before our migration to the managed service we experienced regular outages on our voice network and frequent issues with both packet loss and latency with our VoIP service. Since adopting the managed service, these issues have been eliminated and the number of service desk calls relating to telephony issues significantly reduced."

Tim Lewis

Solutions Architect, FSA

"There are many reasons why we chose FourNet as our Technology partner. We felt that they worked the same way as we do here at NHBC. There is a greater synergy between the two companies, they understood our business more in the six months that we have been with them than our other provider did over the years of our contract."

Mike Neve

Head of Service Delivery, NHBC (FourNet Protect+ Customer)

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Intelligent Managed Services

Introducing FourNet Intelligent Managed Services