Introducing FourNet Intelligent Managed Services
Digital transformation projects have increased the rate of technology adoption – but relevant skills and experience remain in short supply. If your existing support and service resource cannot keep up with the pace of change, or fully achieve strategic goals, it’s time to consider an alternative. And this is where Intelligent Managed Services from FourNet can make all the difference.
At the heart of every FourNet Intelligent Managed Service package is our 24:7:365 service desk, our team of experienced engineers and our dedicated Service Delivery Managers.
Benefits of Intelligent Managed Services
FourNet Intelligent Managed Services delivers results
Reduction call quality issues
Increased speed to identify root cause
Reduction configuration issues
Reduction incident response times
Powered by ESP
Our cloud platform, ESP, shines a light on every part of your communications environment, improving service availability and peace of mind. We constantly monitor, diagnose and report on the health of your communications and contact centre systems and applications.
Choose the right offering
"As part of SECAmb's response to COVID-19, the Trust urgently needed to enable clinical and 111 contact centre staff to work remotely while also providing a social distancing solution in the office. Additionally, the Trust required an urgent increase in its contact centre ability to undertake 111 call-backs.
FourNet's rapid response to this critical need, and the professionalism of its support, service and delivery teams ensured that we received full back-up in the ever-changing and challenging situation caused by this unprecedented situation. Massive thank you to the whole FourNet Team!"
IT Services Specialist, South East Coast Ambulance Service NHS Foundation Trust (FourNet Protect+ Customer)
"Before our migration to the managed service we experienced regular outages on our voice network and frequent issues with both packet loss and latency with our VoIP service. Since adopting the managed service, these issues have been eliminated and the number of service desk calls relating to telephony issues significantly reduced."
Solutions Architect, FSA
"There are many reasons why we chose FourNet as our Technology partner. We felt that they worked the same way as we do here at NHBC. There is a greater synergy between the two companies, they understood our business more in the six months that we have been with them than our other provider did over the years of our contract."
Head of Service Delivery, NHBC (FourNet Protect+ Customer)