Fast-growing tech firm takes top prize for Customer Experience focus
Digital transformation and customer experience experts, FourNet, have been recognised for innovation and business transformation at the highly respected Comms National Awards 2023.
FourNet won the Best Reseller Innovation Award and was also highly commended in the Business Transformation category.
FourNet is one of the fastest-growing privately owned technology companies in the UK and has created a new sector-leading Customer Experience (CX) function which has transformed the business over the past 18 months.
Judges selected FourNet for the Best Reseller Innovation Award based on the company's determined switch from being tech-led to CX-led, and achieving business transformation not just for FourNet, but for its customers.
Richard Pennington, CEO of FourNet, said: "These accolades are a testament to the immensely hard work put in by the team over the past 18 months to transform FourNet from a technology company into a CX and technology force to be reckoned with.
"Over the last year, we have created a clear dividing line with our competitors thanks to our genuinely unique, sector leading CX function, and as a result we are helping to transform our customers fortunes too."
FourNet's vendor-agnostic CX specialist consultancy function is comprised entirely of highly skilled contact centre customer experience experts - from data scientists and business analysts to service designers and technologists – who have worked across the private and public sector, for some of the biggest names in the corporate world.
FourNet uses a 10-day outcome focused, data-driven diagnosis with a unique in-house 100+ point best practice benchmarking exercise which delivers pre-determined value for customers in weeks, not months, and enables FourNet to find or build the best tailor-made solutions to solve that organisation's problems.
The award also recognises FourNet's recent work with a partner, where FourNet's data-driven, outcome focused diagnosis conducted in June 2023 showed that a bespoke solution was necessary. FourNet is delivering that with a specifically customised AI-powered Xdroid Quality Assurance (QAS) solution.
Last week, FourNet unveiled a new 100+ point best practice benchmarking approach designed to ensure swift, data-led, outcome-focused, vendor-agnostic CX transformation for all its customers.
FourNet's CX approach has already been shortlisted for several awards, including at this week's UK Customer Experience Awards 2023 and for Best Use of Customer Insight at the Engage Awards.
FourNet works with some of the most secure, critical and commercially driven customers in the UK, including more than 30 UK Government departments and agencies, as well as emergency services and local authorities.