Content Guru, Europe’s leading cloud contact centre and customer experience (CX) provider, has awarded FourNet, the secure cloud, CX consulting and digital transformation specialists, its CX Platinum Partner status. This builds on the existing partnership, which combines FourNet’s experience in delivering secure communications, contact centre and unique CX solutions to critical public sector organisations with Content Guru’s best-in-class storm® cloud CX and CCaaS (Contact Centre as a Service) platform.

Through its team of experienced industry experts, FourNet delivers data-driven digital transformation through its unique customer experience consultancy services. FourNet’s team diagnoses, defines and implements solutions that deliver tangible benefits including enhanced security, operational efficiencies and improved citizen engagement capabilities. Its security-focused approach, delivered by FourNet’s dedicated security team, ensures a high-level of protection against emerging and evolving threats. Comprised of experts with vast experience within cyber security, FourNet’s offering provides industry-leading security throughout its services.

The storm platform sits at the heart of FourNet’s next-generation cloud services offering. FourNet is now delivering a unique set of CX services enabling public sector organisations to modernise citizen engagement with omni-channel communications and ‘omni-data’ solutions. Contract wins for mission-critical services will be announced over the coming months.

Richard Pennington, CEO of FourNet said: “We’re very pleased to achieve the CX Platinum Partner certification with Content Guru, which reflects the services and capabilities we can deliver for customers. Their needs have changed and delivering technology to our customers is no longer a guarantee of a successful outcome on their business priorities. We have built a team of data scientists and customer experience designers that work alongside our technical specialists to allow us to fully understand our customer’s needs and requirements. When allied to the storm platform, our offering is unique in the market.”

Sean Taylor, CEO of Content Guru commented: “FourNet is setting the standard within the public and private sector when it comes to consulting, building and running secure CX deployments. Its vast industry experience and track record of delivering transformative and innovative cloud-based communications at scale makes it the perfect fit as a CX Platinum Partner. FourNet’s CX consultancy service allows it to deliver a unique approach that ensures it is delivering valuable support to its customers, and the integration of storm into its environment further strengthens its cloud communications offering. Since our partnership with FourNet started at the beginning of the year, our relationship has gone from strength to strength as we work collaboratively on the delivery of enterprise-grade cloud technology to our joint customers.”

About Content Guru
Europe’s leader in cloud CX and CCaaS and one of the world’s major providers of large-scale, mission-critical services, Content Guru supplies services to over 1,000 large enterprises and government organisations.

Content Guru’s cloud-native omnichannel communications solution, storm®, offers virtually limitless scalability, unmatched integration capabilities and industry-leading AI. Content Guru ensures customer experience and contact centers meet the needs of every customer, seamlessly. storm is used by public and private sector organisations across the Americas, Europe and Asia-Pac, in markets ranging from finance and healthcare through to government and utilities. Public sector customers relying on storm for mission-critical services include the NHS, Serco and US Federal Government.

For more information, visit: https://www.contentguru.com/ or follow us on Twitter here: @CGCHIRP