Customer Support and Engineering Teams win top prize.
The annual awards, held in central London, highlight the full range of internal teams who contribute to building top class channel organisations – from sales and marketing to HR, finance and executive leadership.
This year, FourNet’s support and engineering teams have been recognised for their round-the-clock fault prevention, incident management and top-quality tech support for customers.
The team responded to more than 11,000 customer incidents, proactively managing customers and monitoring their services through FourNet’s tech solutions to prevent tech incidents from occurring and investigating alerts.
It’s unusual for a company of FourNet’s size to have a 24/7-365 manned incident management service, but because of the nature of our 999 and central government mission-critical customers, it’s a crucial part of the business.
Richard Pennington, FourNet’s CEO, said: “This is terrific recognition for our teams, who go above and beyond to ensure that customers get the service they expect. During the pandemic, the service desk, engineers and tech support teams, and many others, worked all hours to make sure things continued to run smoothly.
“We are immensely proud to have received the Channel Champions Award.”