December 8, 2021
Call Recorder from ComputerTel Helps Customers Capture and Manage Valuable Client Data
Call recording solution now rated “Avaya Compliant” with Avaya OneCloudâ„¢ UCaaS solutions
MANCHESTER, ENGLAND – December 8
Digital transformation and customer experience specialists, FourNet, today announced that the voice recorder solution from its subsidiary ComputerTel is compliant with key Avaya OneCloudâ„¢ UCaaS (Unified Communications as a Service) solutions, helping customers capture and store valuable client interactions whilst maintaining compliance. Avaya is a global leader in solutions that enhance and simplify communications and collaboration.
ComputerTel’s offer is an innovative call recording solution that allows customers to reliably record, store and effortlessly play back business calls. The application is now compliance-tested by Avaya for compatibility with the Avaya Aura® 8.1 and Avaya IP Officeâ„¢ 11.1 platforms.
“This is a significant milestone and is great news for ComputerTel, FourNet and Avaya customers,” said Richard Pennington, CEO of FourNet. “This compliance testing helps ensure customers can seamlessly integrate the solution into their Avaya infrastructure.”
“Technology partners like FourNet understand the importance our mutual customers place on DevConnect compliance testing,” said Susy Liem, Avaya vice president of Product Management. “This compliance testing means customers can confidently add ComputerTel’s call recording solution, helping them comply with industry standards.”
FourNet is a Technology Partner in the Avaya DevConnect program, part of the Avaya Experience Buildersâ„¢ network of Avaya experts, partners, developers, and customers. This unique global collaborative is uniquely positioned to deliver the next-gen customer and employee experiences businesses need through the Avaya OneCloudâ„¢ AI-Powered Experience platform. Partners in the DevConnect program develop, market, and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, FourNet can submit products to Avaya for compliance testing, where a team of DevConnect engineers develops a comprehensive test plan for each application to verify its Avaya compatibility. This enables customers to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure”"helping speed deployment of new applications and reduce both network complexity and implementation costs.
Learn more about how FourNet is part of Avaya’s DevConnect program and Avaya’s other partner programs.
Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what’s next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at https://www.avaya.com.
FourNet is an award-winning technology company providing communications, cloud, contact centre and managed service solutions. We work with some of the most secure, critical and commercially driven customers in the UK, including more than 30 UK Government departments and agencies, as well as emergency services and local authorities. www.fournet.co.uk
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