December 16, 2014

FourNet Awarded Avaya Platinum Partner Status

Awards News


FourNet Awarded Avaya Platinum Partner Status

FourNet have been awarded with the Avaya Platinum Partner status – Avaya’s highest level of partner accreditation in recognition of their ability to serve potential and existing customers, according to Avaya’s new Connect programme guidelines.

FourNet have also been awarded the following Solution Expert designations, which demonstrate their expertise and experience in the following areas:

– Networking avaya edge partner program
– Unified Communications Expert
– Enterprise Contact Centre Expert

The new Avaya programme now reflects Partner’s capabilities rather than the volume of sales achieved. The criteria for the new programme is now based around three key areas:

– Technical and sales accreditations combined with capability across Avaya’s product range
– Customer satisfaction scores, independently surveyed by an Avaya contracted 3rd party
– Volume of sales

Along with the new Avaya Platinum Partner status, FourNet have also retained their Partner in Customer Excellence status, which is based upon a higher number of Customer Satisfaction responses and at a significantly higher score of at least 88%.

Richard Pennington, FourNet’s Managing Director said:

I am delighted that we have been awarded Avaya Platinum Partner status.

Over the past 18 months we have won a number of awards in recognition of our dedication to service and project delivery. Our superb customer satisfaction scores, a 99.96% customer retention rate and a reputation that has been built through providing implementation and support services to other Avaya partners added weight to Avaya’s decision.

But above all the award is a testament to all the work and effort that everyone in the company has put into building our service reputation and technical ability, which has enable us to be considered as one of the leading players in our industry.