Account Director

FourNet is looking for a skilled, experience, senior level Account Director to join our team and work strategically on existing accounts. At FourNet, an Account Director is required to partner with SMEs across the business, ensuring a fantastic customer experience, retention of annual recurring revenues and increased account spend.

An Account Director is responsible for cross selling and upselling, to broaden FourNet's footprint and wallet share within each account, work with to identify opportunities and support the customer to achieve their objectives.

SCOPE OF RESPONSIBILITIES

1. Take a leading role guiding the client’s journey and lifecycle as a FourNet customer and working closely with the teams to bring new opportunities to light.

2. Translate the client’s requirements, objectives and drivers into a technical solution that may consist of multiple managed services, technologies, networking services and cloud platforms

3. Provide technical and thought leadership in relation to architecture and networking service design throughout the business

4. Work closely with the service delivery team to ensure both continuous service improvement and the evolution of services

5. Work in partnership with key manufacturers and Service partners to develop value propositions

6. Lead the account team in understanding the wider customer requirements, objectives and business drivers

IS THIS RIGHT FOR YOU?

We invite you to apply for this position if you’ve worked as a senior Account Manager or Account Director in an Managed Service Provider before, preferably within the communications and networking space (although candidates from different sectors will be considered). Alongside this, we’d also prefer a candidate with the following skillset:

• Experience in selling UCC, UCaaS, CCaas and Network Infrastructure solutions into Public Sector and/or Private Enterprise customers
• A good understanding of mobile and WAN
• Demonstrable ability to achieve targets from Account Development activities
• Experience of defining strategy for enterprise and public sector organisations to create and improve remote / homeworking opportunities

• Customer focused, proactive, collaborative, can do approach
• Good commercial acumen, highly goal orientated/achievement driven with the ability to deliver at pace.
• Technically oriented with a natural curiosity and ability to quickly develop an understanding of current and future trends in business technologies and the FourNet business and portfolio.
• Self-motivated

Please apply immediately by emailing Emma Upton or selecting apply on this page. Depending on the volume of applications, it’s not possible to go back to every applicant, but thank you in advance for your time in submitting your CV to this role.