Key Statistics




Contact Centres




Concurrent Agents


As one of Britain’s ‘big 6’ energy companies, Npower had an urgent need for swift and efficient action. The power giant currently supplies over 3.6 million residential and business accounts with electricity and gas.

FourNet’s innovative, award-winning, cloud-based contact centre solution has delivered significant savings and benefits for them. As coronavirus hit the UK in March 2020, and as call rates from customers rose, the company requested urgent work from home capability for nearly 2,000 users.


In just eight days, FourNet had enabled 2,000 staff to work remotely, with full functionality, including call recording, workforce management and workforce optimisation tools. Whether employees were self-isolating or complying with government guidelines to work from home, the business continued unaffected by lockdown restrictions.

Soft clients were deployed to all laptops provided and in conjunction with their IT team, FourNet configured, rolled out, trained and supported remote working functionality to all relevant staff. Normally such a wholesale move would take 12 weeks to complete.


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