Supporting Vulnerable Customers
According to the FCA, 47% of the UK population, have one or more of the characteristics that would classify them as vulnerable.
The ongoing impact of the pandemic, the war in Ukraine and the cost-of-living crisis is having an effect on virtually everyone across the UK. Commercial organisations, public sector bodies, families, individuals have all experienced some level of impact, leading to a number of vulnerabilities.
While these issues affect a growing number of people across the country, they are also impacting the organisations which provide services and support for them.
Download our new report on Supporting Vulnerable Customers to learn about key causes of vulnerability and spotting it. Then looking at how effectively tackling it can be beneficial to your organisation.