30th September: 12:00pm
How Technology and Human Expertise can Drive Exceptional Outcomes for Customers in Financial Difficulty
The Ivy, Spinningfields – Manchester
Fournet and Kura are delighted to be hosting a private roundtable lunch to discuss the emerging role of Agentic AI and human expertise in the changing landscape of Vulnerability – in definition, regulation and the outcome delivery. We’d be delighted if you could join us.
Bridging the Gap: Transforming Debt Resolution and Protecting Vulnerable
Protecting vulnerable customers is a challenge that organisations responsible for collecting dept can’t ignore – because every person you interact with classifies as vulnerable. We have developed a framework for success that aligns to both your performance goals and customer needs.
Why you should attend
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Learn a practical framework for balancing collections performance, compliance requirements and customer vulnerability
Understand how organisations are creating more sustainable debt resolution strategies that support both business objectives and customer needs.
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Discover how technology, process design and specialist expertise can work together to improve outcomes
Explore the role of automation, AI and outsourcing in delivering more effective customer journeys.
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Hear real-world perspectives on supporting vulnerable customers throughout the debt collection process
Gain insight into the challenges, opportunities and approaches being adopted across the industry.
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Connect with peers facing similar operational, regulatory and customer experience challenges
Join an open discussion with industry leaders and share experiences, ideas and best practice in a collaborative setting.
