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  • Outcomes
    • Operational Efficiency

      Operational Efficiency

      Operational efficiency that improves service and funds transformation

      Operational efficiency is not just cost cutting. It is the ability to run day-to-day services with less waste, fewer handoffs and clearer control, so you can release capacity safely and reinvest it into the next wave of improvement.


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    • Reduce Risk

      Reduce Risk

      Reduce risk and strengthen compliance with evidence you can stand behind

      Regulatory and operational expectations keep rising, and “being compliant” is no longer enough. You need audit-ready operations, controlled change, and clear accountability across people, process and technology. You also need confidence that your cloud services, contact operations and critical journeys will keep working under pressure.

      FourNet helps you reduce risk and strengthen compliance in ways that are fast to implement, safe to run, and built to last.


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    • Self-Funding Change

      Self-Funding Change

      Self-funding, sustainable change that pays for the next wave of improvement

      Self-funding transformation is not a leap of faith. It is a practical way to modernise while BAU is under pressure, by releasing capacity and savings from day-to-day operations first, then reinvesting that headroom into the next phase of change.

      FourNet helps organisations sequence change so early improvements fund what comes next - without destabilising service, increasing risk, or relying on unproven future benefits.


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    • Resilience

      Resilience

      Resilient operations that keep critical services running

      Downtime is no longer rare, and it is rarely “just an IT issue”. FourNet helps organisations design, test and run resilience that stands up under real disruption — so teams can maintain service continuity, recover faster, and keep improving without over-engineering.


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    • Customer Experience

      Customer Experience

      Customer experience that builds trust, confidence and long-term value

      Customer expectations keep rising, even when services are complex, regulated and emotionally charged. FourNet helps organisations improve customer experience in ways that are safe, measurable and sustainable by redesigning journeys, supporting frontline teams and strengthening the platforms and controls behind them.


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    • ESG

      ESG

      ESG-driven outcomes that stand up to scrutiny and create visible social value

      Environmental, social and governance commitments are now assessed through evidence, not intent. FourNet helps you turn ESG priorities into practical outcomes: responsible, inclusive service delivery; measurable social value; and governance you can defend, without adding operational burden.


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    • Enabling Growth

      Enabling Growth

      Turn customer experience into a revenue engine

      Growth doesn’t happen by accident. It’s engineered — through better journeys, higher conversion, stronger retention and the operational confidence to scale.

      FourNet helps private sector organisations and BPOs turn customer operations into measurable growth drivers — using data, AI and secure digital foundations to increase revenue, protect margin and strengthen brand loyalty.


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    • Employee Engagement

      Employee Engagement

      Improved employee experience that sustains consistent, high-quality service

      Employee experience is not a perks programme. It is the day-to-day reality of whether people can do good work without unnecessary friction, rework or firefighting — supported by tools and foundations that stay reliable, secure and responsive. FourNet helps organisations reduce workload pressure, improve time-to-capability and create working conditions that retain skills and protect service quality.


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  • Services
    • Customer Experience

      Customer Experience
      • Cloud Contact Centre 
      • Supporting Vulnerable Customers
      • CX Performance Improvement
      • Workforce Planning & Optimisation
      • Interaction Analytics
      • Data Analytics for Contact Centres

      Customer experience consulting that makes service perform

      When customer experience is working properly, service is faster, teams are more productive, risk is controlled and leaders can see what is happening day to day. FourNet helps you diagnose, design and optimise contact operations that reduce cost-to-serve, improve resolution and embed intelligence into every interaction — without destabilising the environments you rely on.


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    • AI & Intelligent Automation

      AI & Intelligent Automation
      • Agent Assist
      • AI Strategy & Governance 
      • Auto Summary
      • Automation Use Cases
      • IntellAIgent Platform

      AI & Intelligent Automation for Real-World Operations

      Apply AI where it measurably improves performance - across customer experience, operations, networking and cyber security. FourNet designs, deploys and governs intelligent automation in regulated and mission-critical environments, combining voice-first AI agents, workflow orchestration, data engineering and secure infrastructure. The result is safer modernisation, predictable cost control and continuous performance improvement.


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    • Advisory and Transformation

      Advisory and Transformation
      • Digital Strategy and Roadmap
      • Self-funding Transformation
      • Programme Delivery and Change

      Make change safe in live, high-stakes operations

      FourNet helps organisations improve performance while services keep running - stabilising demand, clearing backlogs, strengthening compliance evidence and reducing cost-to-serve without destabilising BAU. Our teams are practitioner-led: people who’ve run customer operations and delivered change in regulated environments. We baseline what’s happening, prioritise the fixes that return control fastest, and deliver visible improvement in weeks - then stay on to protect adoption and keep performance moving.


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    • Managed Services

      Managed Services
      • Managed Cyber Services
      • Managed Network Services
      • Managed CX Services

      Trusted Managed Services That Improve Performance And Create New Opportunities

      FourNet Managed Services turns stable operations into steadily improving performance. Through Customer Success-led governance, structured optimisation and embedded specialist expertise, we help organisations reduce cost, strengthen resilience and improve customer and citizen experience.

      From contact centres to secure networks and cybersecurity operations, we provide a disciplined operating model that keeps your estate performing at its best as platforms, risk and demand evolve.


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    • Cybersecurity & Resilience

      Cybersecurity & Resilience
      • Cyber Assessment
      • Cyber Protect
      • Cyber Managed SOC 
      • Cybersecurity & Resilience
      • Cyber Respond 

      Cyber resilience for services that can’t stop

      FourNet helps organisations reduce cyber risk, strengthen operational control and recover when incidents occur. We run cyber resilience as a continuous operating model, NIST-aligned assessment, 24/7 UK-based monitoring and governed response; built for complex environments where availability, evidence and safe change are non-negotiable.


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    • Secure Networks & Cloud Platforms

      Secure Networks & Cloud Platforms
      • SD WAN and SASE
      • Cloud Infrastructure
      • Network Connectivity
      • Network Segmentation

      Secure Connectivity & Cloud, governed and continuously optimised

      Your network underpins every digital service you deliver - CX, workforce collaboration, cloud platforms and AI initiatives. FourNet designs, governs and improves secure connectivity and cloud infrastructure in complex, high-stakes environments where availability and control matter commercially. We bring LAN, WAN, SD-WAN and cloud connectivity into one operating model, with embedded security, clear performance reporting and a managed path to ongoing optimisation.


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    • Digital Work & Collaboration

      Digital Work & Collaboration
      • Secure and Hybrid Working
      • Teams Voice and Migration
      • UC3

      Enterprise Collaboration That Performs Under Pressure

      When communication fails, performance suffers. FourNet designs and operates enterprise-grade voice and collaboration platforms for organisations where availability, compliance and migration safety matter. From large-scale Microsoft Teams Voice deployments to our UC3 cloud communications platform, we deliver resilient, integrated environments that connect employees, contact centres and customers — securely, reliably and at national scale.


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  • Sectors
    • Enterprise

      Enterprise
      • Financial Services
      • Travel
      • Private Healthcare
      • Professional Services
      • Insurance
      • Charities
      • Gaming & Gambling
      • Higher Education

      Enterprise Sector

      Enterprises today grapple with evolving customer expectations in a digital-first world. FourNet equips you to build connected, efficient CX strategies that foster loyalty, optimise costs, and ensure compliance; turning challenges into competitive advantages.


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    • Public

      Public
      • Central Government
      • Ambulance
      • Police
      • Higher Education
      • Local Government
      • Housing
      • Public Healthcare
      • Welsh Public Sector

      Public Sector

      Public sector organisations must navigate tight budgets and high-stakes responsibilities to build public trust. FourNet helps you create fair, accessible citizen experiences, blending automation with human empathy for reliable, inclusive outcomes.


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    • Regulated Industries

      Regulated Industries
      • Financial Services
      • Charities
      • Utilities
      • Housing
      • Insurance
      • Gaming & Gambling
      • BPO Regulated

      Regulated Industries

      Regulations are constantly evolving, demanding that your services adapt with them. FourNet empowers you to anticipate and meet compliance requirements proactively, averting negative publicity, erosion of trust, and substantial penalties.


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    • Global Business Services

      Global Business Services
      • Public Sector BPO
      • Private Sector BPO
      • BPO Regulated

      Global Business Services

      Business services providers are measured on outcomes alone, whether that’s loyalty, sales, service levels, or compliance. But each sector you serve has different drivers, KPIs, and risks.


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Consumer Support Under the FCA Consumer Duty

Stay ahead of the curve with our latest guide, “Consumer Support Under the FCA Consumer Duty.” This guide provides up-to-date information on recent FCA interventions, fines, and compliance expectations. Learn from recent examples like the penalties imposed on HSBC UK and Marks & Spencer Financial Services. Keep your organisation informed on the FCA's latest requirements for identifying and managing consumer vulnerabilities. Download now to ensure you are up-to-date with the newest standards and practices in consumer duty compliance.

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