Addressing the Evolving Needs of Consumer Duty

The FCA continues their push to ensure that firms achieve the changes they set out.

Catch up on our webinar to learn what the FCA requires to ensure the goals of Consumer Duty are met and the strategies you can utilise to achieve them.

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Key Talking Points

Discover the range of topics we will discuss during the webinar.

Navigating the complexities of Borrowers and Customers in Financial Difficulty (BiFD)

We will explore practical strategies for identifying and supporting borrowers facing financial challenges, ensuring you comply with the FCA's expectations for vulnerable customers.

Harnessing the power of granular Product Sales Data (PSD)

Learn how granular data analytics can empower you to make informed decisions, optimise product offerings, and enhance customer outcomes across your supply chain. Information that the FCA may collect and use to monitor the consumer credit market and identify potential risks to consumers.

Continuous Monitoring and Assessment

How to proactively monitor FCA regulatory changes and provide ongoing consultative support to help them assess any impact on their business practices, ensuring ongoing compliance with Consumer Duty principles and rules (e.g. PRIN 2A).

Leveraging Tech to achieve 'Good Customer Outcomes'

How organisations can seamlessly integrate Technology such as Speech Analytics and Real-Time live in-call agent prompting and optional AI Translation Services to empower, measure, observe, and record 'Good Customer Outcomes' in accordance with FCA guidelines.

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Addressing the Evolving Needs of Consumer Duty