Award Winning International Avaya Partner

Award Winning International Avaya Partner

FourNet is an award-winning Avaya partner with huge experience delivering secure, resilient communications solutions. As an Avaya Edge Diamond Cloud Integrator and multiple-time Cloud Partner of the Year winner, FourNet brings proven expertise across some of the UK’s most critical sectors.

Learn more about of Cybersecurity Services

Avaya at a Glance

Avaya delivers a broad portfolio of customer experience, contact centre and unified communications solutions designed to help organisations connect people, channels and data more effectively. Its portfolio spans cloud, on-premise and hybrid environments, allowing businesses to modernise at their own pace while protecting existing investments. Avaya is particularly recognised for its strength in enterprise contact centres, offering AI-powered self-service, omnichannel engagement, workforce optimisation, analytics and customer journey orchestration across voice, email, chat, messaging and social channels. Alongside customer experience solutions, Avaya’s communications portfolio includes unified communications, telephony, collaboration and conferencing tools through platforms such as Avaya Aura, IP Office and Cloud Office. These solutions are designed to support flexible working, integrate with platforms such as Microsoft Teams and Zoom, and improve productivity across distributed teams. A key differentiator for Avaya is its ability to combine AI, automation, security and scalability within highly flexible deployment models. Whether organisations require cloud-first, on-premise or hybrid solutions, Avaya enables them to deliver seamless customer and employee experiences while maintaining business continuity.

Discover Avaya's Core Portfolio

Learn more about the key platforms that keep Avaya at the forefront of CcaaS and CX

Speak With Our Avaya Solution team

  • Avaya Experience

    Avaya Experience Platform helps organisations deliver more connected and personalised customer journeys across voice, chat, email, messaging and digital channels. By combining omnichannel communications, AI-powered routing, self-service, analytics and workforce engagement tools in one platform, businesses can improve customer satisfaction, reduce response times, give agents better visibility and create more efficient customer service operations. Its cloud-based model also makes it easier to scale, integrate with existing systems and adapt to changing customer expectations.

    Avaya Experience FAQs

  • Avaya Infinity

    Avaya Infinity Platform helps organisations bring together customer data, communication channels, workflows and applications into one connected experience. By using AI-powered orchestration, automation and customer journey intelligence, businesses can deliver more personalised interactions, reduce friction between systems and give agents the insight they need to respond more effectively. The platform is designed to improve customer satisfaction, streamline operations and help organisations modernise legacy contact centre environments without losing existing investments.

  • Avaya Aura

    Avaya Aura Platform helps organisations simplify enterprise communications by bringing together voice, video, messaging, conferencing and collaboration tools in one system. Designed for large and complex environments, it supports multi-site communications, contact centre operations and hybrid working while offering resilience, disaster recovery and integration with existing business systems. This helps organisations improve productivity, reduce communication silos and create a more connected experience for both employees and customers.

Statistics

What You Need to Know

  • +220,000

    Customer locations are supported by Avaya in over 190 countries

  • +90%

    of Fortune 500 organisations use Avaya cloud, contact centre or unified communications technology.

  • +600

    Patents related specifically to contact centre technologies and AI

  • 7,000

    Employees globally

Financial and Strategic Value

Avaya gives organisations a flexible way to modernise communications and customer experience without replacing existing systems all at once. Its cloud, hybrid and on-premise options allow businesses to move at their own pace, helping to reduce upfront costs, protect existing investments and minimise disruption.

Avaya can also help lower operational costs through AI, self-service, intelligent routing and workforce optimisation tools that improve efficiency, reduce handling times and increase agent productivity. Its open architecture makes it easier to integrate with CRM systems, collaboration tools and other business applications, helping organisations create a more connected and scalable customer experience.

Making the Move to Avaya

Migrating to Avaya from another communications or contact centre platform can help organisations modernise customer experience while protecting existing investments. Avaya supports cloud, hybrid and on-premise deployment models, making it possible to move away from legacy systems gradually rather than through a full rip-and-replace approach. This can reduce risk, minimise disruption and make it easier for teams to adapt to new ways of working.

Avaya's open architecture and API-led approach also make it easier to integrate with existing CRM systems, collaboration tools, telephony environments and business applications during migration. This allows organisations to maintain continuity while adding new capabilities such as AI, self-service, workforce optimisation and omnichannel customer engagement.

A Portfolio Built for Business

Avaya offers a broad portfolio of communications, customer experience and contact centre solutions designed to support cloud, hybrid and on-premise environments. Its technology helps organisations improve collaboration, modernise customer service and create more connected experiences across voice and digital channels.

  • Avaya Experience
  • Avaya Infinity
  • Avaya Aura
  • Avaya Cloud Office
  • Avaya CcaaS
  • Avaya Contact Centre
  • Avaya Devices

No matter how demanding the environment, Avaya has a solution for you.

Work with FourNet, one of the UK’s Leading Avaya Partners

Working with FourNet as an Avaya solutions provider gives organisations access to both the technology and the expertise needed to deliver successful communications and customer experience transformation. FourNet supports customers through every stage of an Avaya project, from consultancy and solution design through to deployment, migration, integration and ongoing managed services. With experience across highly regulated sectors including healthcare, finance, retail and the public sector, FourNet helps organisations get more value from Avaya technology while reducing risk, improving adoption and ensuring long-term success.

Make the Move to Avaya and FourNet

Ready to modernise your communications and customer experience? Speak to our team about how Avaya can support your business goals.

Our Approach

  • Discovery

    Discuss your challenges and goals with us.

  • Analysis

    Thorough examination of your current systems.

  • Roadmap

    Tailored strategy for a secure customer experience.

FAQ's

  • What is Avaya Aura Platform?

    Avaya Aura Platform is Avaya's flagship unified communications and customer experience platform. It uses IP and SIP-based architecture to bring together voice, video, messaging, collaboration tools and business applications in one system

  • What is Avaya Infinity Platform?

    Avaya Infinity Platform is an AI-powered customer and employee experience platform designed to unify communication channels, workflows, data and applications across the enterprise. It helps organisations transform traditional contact centres into more connected customer experience environments.

  • Does Falcon Endpoint require on-premise infrastructure?

    No. Falcon is cloud-native, meaning there is no on-premises hardware required. A lightweight Falcon sensor is deployed to endpoints, and telemetry is analysed in the CrowdStrike Security Cloud for visibility, detection, and response.  

  • What is Avaya Experience Platform?

    Avaya Experience Platform is a cloud-based contact centre and customer experience platform designed to help organisations manage customer interactions across voice and digital channels. It combines AI, analytics, workforce engagement and omnichannel communications into a single platform.

  • How can Avaya improve customer experience?

    Avaya helps improve customer experience by supporting omnichannel communication, intelligent routing, AI-powered self-service and better agent visibility. This allows organisations to reduce wait times, personalise interactions and resolve customer issues more quickly.

     

  • What are the benefits of Avaya for hybrid working?

    Avaya supports hybrid working by giving employees access to cloud calling, messaging, meetings and collaboration tools from any location. This helps teams stay connected whether they are working from home, in the office or on the move.  

Case Studies