How technology can facilitate the new principles of Consumer Duty

Why you Should Attend?

This event offers you an excellent opportunity to learn more and discuss the Financial Conduct Authorities’ upcoming Consumer Duty which sees organisations having to change and implement new ways of addressing issues and reporting to meet the new rules.

These new rules and guidance for organisations set higher and clearer standards for consumer protection and require a more focused ‘Customer First’ approach.

The FCA has placed a defined number of rules that it expects organisations to achieve.

• To place consumers at the heart of the business and focus on delivering positive outcomes for customers.
• To provide services and products designed to meet the customer’s needs that provide fair value, and help customers achieve their financial objectives, which do not cause them harm. (Harm is described as not offering value for money)
• To not seek to exploit customers’ behavioural biases, lack of knowledge or characteristics of vulnerability.
• Ensure that the interests of customers are central to culture and purpose and embedded throughout the organisation.
• To monitor and regularly review the outcomes that their customers are experiencing in practice and take action to address any risks to good customer outcomes.

Taking place on the 29^th of March, this event brings together peers from across the different sectors who have to implement the new rules and provides a forum to better understand the key challenges and your responsibilities under the Consumer Duty.

From the event, you will take away insight and guidance on addressable solutions and knowledge on how technology can help support organisations in adherence and delivery of services to meet the regulations.