Why you Should Attend?

This event offers you an excellent opportunity to learn more and discuss the Financial Conduct Authorities’ upcoming Consumer Duty which sees organisations having to change and implement new ways of addressing issues and reporting to meet the new rules.

These new rules and guidance for organisations set higher and clearer standards for consumer protection and require a more focused ‘Customer First’ approach.

The FCA has placed a defined number of rules that it expects organisations to achieve.

  • To place consumers at the heart of the business and focus on delivering positive outcomes for customers.
  • To provide services and products designed to meet the customer’s needs that provide fair value, and help customers achieve their financial objectives, which do not cause them harm. (Harm is described as not offering value for money)
  • To not seek to exploit customers’ behavioural biases, lack of knowledge or characteristics of vulnerability.
  • Ensure that the interests of customers are central to culture and purpose and embedded throughout the organisation.
  • To monitor and regularly review the outcomes that their customers are experiencing in practice and take action to address any risks to good customer outcomes.

Taking place on the 29th of March, this event brings together peers from across the different sectors who have to implement the new rules and provides a forum to better understand the key challenges and your responsibilities under the Consumer Duty.

From the event, you will take away insight and guidance on addressable solutions and knowledge on how technology can help support organisations in adherence and delivery of services to meet the regulations.


The event offers you an excellent opportunity to learn more about how the latest innovations and solutions can help you meet the challenges and requirements of Consumer Duty rules.

  • Arrivals and Welcome Refreshments

  • Introduction to FourNet and Partners – Neil Reddin, Account Director, FourNet

  • Consumer Duty Overview – “What is encompassed in the new FCA rule set and the implications of getting it wrong” – Kevin Still, Regulatory Specialist

  • “Identify and support vulnerability through better customer engagement” – Oliver Bareham, Director of Customer Experience, FourNet

  • “Protecting a Hybrid workforce” – Chris Roberts, Cyber Expert, Fortinet

  • “AI and Realtime Analytics; Identify and manage vulnerable customers and complaints at scale” – Richard Lee, Senior AI & Analytics Specialist, NICE

  • Q&A – Open Forum

  • Drinks, Dining, and Networking

  • Close

We have a limited number of spaces for this event and would be pleased if you would accept the invitation to join us in Birmingham.


With the exclusive nature of the event and limited spaces we would be grateful if you could let us know whether you will be attending.

Please use the form opposite confirm attendance.


The Malmaison
The Mailbox,
1 Wharfside Street,
B1 1RD,
United Kingdom

BIRMINGHAM, UK - 2019: Birmingham UK city centre at dawn

Getting to Malmaison

By rail

Malmaison is a 5-minute walk from Birmingham New Street station, or 10-minute walk if you are arriving at Birmingham Snow Hill.

By Tram

Nearest stations:

  • Grand Central (5-minute walk)

By Bus

If you are going to take the bus to the venue, we recommend getting the bus at Priory Queensway Colmore Circus.