Combining performance, security & feature-rich functionality
FourNet Agile Cloud combines the performance, security and feature rich functionality of a private cloud solution, with the scalability, simplicity and ‘Pay as you Go’ commercial model of a traditional public cloud deployment.
Benefits of Agile Cloud
Direct Routing for Microsoft Teams
Agile Cloud’s Microsoft Teams Direct Routing enables your employees to communicate seamlessly with contacts outside your Teams environment: customers, partners, suppliers and beyond.
Using the same Teams interface on either mobile or desktop, your employees can make or receive calls with people outside your Teams environment.
Agile Cloud’s Teams Direct Routing means no need for costly call plans.
Integrating Teams into your Contact Centre
FourNet takes Teams beyond internal employee collaboration by integrating Teams into the contact centre. Our multi-channel contact centre capabilities provide your customers access to your contact centre agents via their channel of choice; the Microsoft Teams shared workspace then enables your agent to effortlessly engage back-office experts to provide the best resolution available for each customer contact.
Choosing the right offering
Trusted by many
"The flexibility of Agile Cloud has allowed us to not only scale our resources as we need but gives us the ability to create a customer journey-driven experience, which means that we can communicate with our customers in the way that they choose, helping to improve satisfaction, loyalty, and retention."
Programme Manager, Innogy Business Services
“Thanks to our resilience planning, we were able to mobilise our contact centre immediately and with relatively little pain other than the cultural change for our employees. Technology-wise the hard work had already been done by FourNet, so that when coronavirus restrictions came into force, we were very well prepared and switchover to remote working went extremely smoothly.”
Service Delivery Manager, Polygon Group