Higher Education

FourNet delivers networking, security and collaboration solutions for some of the UK’s leading Universities. Our experience and expertise allow us to understand the needs and drivers to deliver an enhanced learning environment, allowing students to excel and staff to collaborate and work effectively to deliver greater student satisfaction.

Our Vision

Student and staff expectations of technology are high and rising. Everyone expects to access information from anywhere, at any time, using an increasingly diverse range of mobile devices. In addition, the pandemic and proliferation of devices have created new opportunities and challenges within education regarding delivery and security.

How knowledge is delivered has blended with in-person and remote learning for many institutions. More than ever, education relies on technology to power the learning environment across many different systems and learning platforms.

The need for staff, students and faculty to have robust and efficient systems to collaborate and engage has never been greater. The demands placed upon networks, systems, and IT teams to deliver are paramount.

At FourNet our experience across Universities, Colleges and K12 education provides us with the insight needed to deliver the right infrastructure, Solutions, and security to ensure you can focus on providing the right learning tools and experience for students.

From secure cross-campus networks to Wi-Fi access in student accommodation, we have a range of solutions to help.

Our Expertise

We provide Universities with state-of-the-art, infrastructure, cloud, unified communications and security solutions that enable organisations to deliver the best experience for both staff and students.

FourNet offers innovative, award-winning solutions that deliver the right tools and technologies to deliver secure and intelligent collaboration and communication across your campus.

FourNet's cloud-first approach is key for universities to offer the level of service expected from students today, giving them a choice in how they communicate and effective solutions to enhance and create the right level of student satisfaction. From solution scoping and design to our  Intelligent Managed Services, we can support internal teams and provide 24/7 support for proactive prevention and rapid resolution of any issues.

Challenges in Higher Education

Hybrid Learning

Hybrid learning fully depends on the technology and platforms working efficiently and effectively. A failure in speed or function can quickly see a student's mind wander elsewhere and impact the learning environment for everyone.
Your network is a pivotal element in being able to deliver a hybrid learning environment and must be robust and reliable to empower the Edtech tools used for lessons. Unstable or slow internet can severely impact the ability to deliver the right levels of service to students impacting performance, well-being and outcomes.

Collaboration

Collaboration is key to success in education, but there are a number of challenges that must be overcome. Students and educators need to be able to collaborate both in person and remotely, which means that not only must there be enough space for each person to have their own device, but those devices must be able to work together in order for the collaboration process to be effective.
This can make it difficult for students who may have older or newer technologies than their peers, as well as those who bring their own devices into the classroom environment.

The ability to accommodate multiple devices and platforms requires a collaboration solution that can work across multiple systems and technologies. These challenges can impact on student learning time and the efficiency within the environment to deliver effective education.

Student Access

For Higher Learning institutions, a key area of focus is Student Access and services. Higher learning institutions that have incorporated student success initiatives into their IT strategies, have seen improvements to their public profile, student outcome, and academic success metrics. Administrators must prioritise the integrations that simultaneously support multiple success initiatives. They must also understand how technology defines each student's on-campus experience. Most solutions are not holistic. Universities will need to learn which tools are feasible for their budgets and how to integrate those tools seamlessly into the IT environment.

Continual IT architecture improvement across all integrations is the key towards making this happen.

Digital Integration

Education is undergoing a massive transformation, with the use of technology becoming a key component in improving teaching and learning processes.
Many institutions have made significant investments in IT systems, but these systems are often siloed and do not cooperate or communicate with each other. This can lead to inefficiencies and redundancies across educational technology applications.

Technological efficiency relies on smooth integration, interoperability and coordination across all teaching and learning applications.
This is a growing challenge facing many institutions as IT systems become less monolithic and more disparate across varying products and services utilised.

Security

Education is changing rapidly. With the rise in online learning and digital communications, it is more important than ever to ensure that your institution's network security is up to date. Cyber Attacks within the sector are on the rise, with the sector experiencing a significant increase over the last couple of years. This poses a major challenge because of the time, money and resources required to enhance network security.

Aside from hackers accessing information for gain, The NCSC also warns of a growing threat from state-sponsored espionage that can damage value of research, notably in STEM subjects and reduce the appetite for further investment of universities that fall victim.

Distributed Networks and Legacy

Many universities have geographically displaced campus buildings and ensuring adequate connectivity, connections and management of multiple sites can be problematic. Add to this legacy and ageing equipment across campus and this can create challenges in the effective running of education tools and services. Whether adding new campus infrastructure or transitioning legacy technologies, Universities need support to guide and help them deliver the right solutions.

How we help Universities

Secure Infrastructure

FourNet's Secure Infrastructure solutions ensure that the universities connectivity is always available, prioritises user experience and application performance and protects against cyber-security threats.

Our expertise in transitioning our customers to the cloud extends to all layers of the tech stack. From networking and infrastructure to the application layer, our expertise makes it all work together. Our service keeps everybody secure and productive, with the flexibility to respond quickly to changing work patterns.

Cloud

Cloud technology increases efficiency, flexibility, security and competitiveness. It gives organisations greater control over their resources, is easy to scale up or down based on demand and enables a business or organisation to future-proof itself.

Organisations and contact centres are becoming much more reliant on building a flexible workforce and cloud technology enables this shift. FourNet prides itself in tailoring solutions to meet customer needs. Depending on your business or organisation, there are a variety of options available.

Unified Communications & Collaboration

Simplify the world of work. With FourNet's help, choosing the right unified communications and collaboration platform will unite all the tools your employees need to connect, share and work together via the same streamlined interface. That means all voice calls, voicemail, video, presence and instant messaging can be accessed from the same screen. It also allows scheduling, conferencing, and screen and document sharing.

FourNet - bringing everything together.

AI & Automation

From self-service and AI-powered agent assistance technologies through to fully AI-enabled contact centre solutions and Robotic Process Automation, we have a full range of AI & Automation solutions to help our customers increase efficiency and improve both the customer and employee experience.

Microsoft Teams

Maximise your MS Teams environment with FourNet

It's clear that Teams is here to stay and there are many ways that we can help you to optimise your Teams environment. Whether it's analysing user data to understand adoption and engagement, enabling hybrid video meetings with users in your office and others joining remotely, or integrating Teams into the contact centre, FourNet have a range of solutions that can help.

Business Continuity

Universities must plan for and respond to a wide range of incidents and emergencies that could affect the ability to deliver learning. FourNet's Disaster Recovery solutions help deliver emergency preparedness, resilience, and response (EPRR) plans, ensure business continuity and reduce the risk of impacting learning in the event of a disaster: whether this is site unavailability or a malicious cyberattack.

Our solutions offer the highest levels of resilience and redundancy, guaranteeing 99.999% availability of service.

"We've moved from a situation where we had a very large flat network to a subnetted architecture with VLANs per location. We now have a very stable core network that has really moved us on in terms of flexibility and resilience. From there we've been able to overlay crucial new services such as CCTV, VOIP, retail systems, and also staff and student data services."

Steve Keating

Leeds Beckett University

Further Resources

Leeds Beckett University Implement Extreme Networks

Education

Security

Find out More

AI and Automation White Paper

AI and Automation

Find out More

Back to Business – A hybrid workforce White Paper

Central Government

Cloud Solutions

Find out More

Get in Touch

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