Addressing Evolving Consumer Duty Requirements

Months after the Duty came into force, the FCA continues their push to ensure that firms achieve the changes they set out.

Attend our exclusive event to learn what the FCA requires to ensure the goals of Consumer Duty are met and the strategies you can utilise to achieve them.

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Home > Consumer Duty Event 7th March

Join us Tuesday the 7th of March at 10.00 am for a morning of learning and insight in Manchester.

The FCA’s Continuing Push on Consumer Duty as a Data-Driven Regulator

Consumer Duty has remained a top priority for the FCA since its launch earlier this year, and we're going to see how they are planning to continue their work across all sectors and their supply chains.

Aiming to drive the goals of the Consumer Duty by ensuring that firms meet their original targets for delivering better customer care, including vulnerability management and financial crime prevention.

This extends to more granular MI and data reporting under their proposed Product Sales Data (PSD) proposals, which includes quarterly reporting at a customer agreement/policy level. The first half of 2024 is expected to see the introduction of permanent rules around Borrowers in Financial Difficulty (BiFD), which will have a wide ranging impact.

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“Consumer Duty is not a once and done exercise”

The FCA is asking firms to review and assess their original Consumer Duty strategy and to see if they are on track with the implementation, reviewing data to assess if implemented strategies go far enough to deliver the outcomes set out in the Consumer Duty.

Why You Should Attend This Event

To help you understand and adapt to the evolving requirements of the Consumer Duty, we are hosting an exclusive private dining event to:

Review Consumer Duty Changes

Consumer Duty expert, Kevin Still, will share an in-depth analysis of how Consumer Duty has evolved since is launch and what the FCA are asking from firms 2024.

Achieving The Right Outcomes

Looking at the strategies that have worked for other organisations and the importance of supporting all customers, especially vulnerable customers.

The Tools You Need to Help

We will look at the tools and strategies that you can use to meet the requirements of the Consumer Duty whilst evidencing your efforts to the FCA.

Agenda

Our Speakers

Group Consulting Director

Alan Linter

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Group Consulting Director

Alan Linter

Alan specialises in using data to power technology and solve consumer and client problems. With 30 years of experience in executive leadership roles in contact centres, Alan has had the luxury of working with many leading brands and public service organisations, building and delivering service propositions for them.

Alan has led large teams in all disciplines of contact centre and BPO environments, including IT, Operations, Program Management, Resource Planning, MI, Data Science, Continuous Improvement, Quality, Solution Design and Innovation.

Regulatory Compliance Expert

Kevin Still

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Regulatory Compliance Expert

Kevin Still

Kevin Still MCICM is a regulatory compliance, social value and vulnerability subject matter expert with over 30 years’ experience in the Debt Management field. He is a Director of Consumer Duty Services and expert in the field of debt management and personal insolvency, where he is a Director of a trade body, on the Standard Financial Statement (SFS) governance group and the HM Treasury Fairness Group. He is also a former Director of Equifax and Intrum Justitia.

Head of CX at Avoira

Ian Taylor

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Head of CX at Avoira

Ian Taylor

Ian has over 20 years' experience working in in the Contact Centre marketplace with expert knowledge on how Real Time Speech Analytics can be deployed to help clients adhere to the Financial Conduct Authority Consumer Duty Guidelines.

Join us as we explore the changing requirements of the Consumer Duty and a look at the strategies and technology that will help you achieve them.

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