Redefining Digital Transformation

Join us for a rare opportunity to gain insights from the man who was the architect of the NCSC and led the digital transformation of the UK's most secretive agency.

Explore the critical decisions and breakthroughs that drove GCHQ's digital transformation, while confronting pressing issues like cyber threats, diversity, and inclusion. Hear firsthand how they managed to maintain security while embracing cutting-edge technology. Sir Jeremy will share his vision for the future of technology and its profound impact on leadership, governance, and national security. Discover what it takes to keep the UK and GCHQ at the forefront of global innovation.

From ransomware attacks and customer data breaches to crippling system failures like CrowdStrike.  In the age of escalating cyber threats and digital reliance, how can we truly be prepared?

Join us for an immersive and interactive cyber simulation where you’ll face a range of real-world cyber threat scenarios that impact on your operations and Customer Experience

Explore the devastating impacts these incidents can have and discover practical strategies to mitigate potentially catastrophic risks. This engaging session will equip you with the insights and tools needed to safeguard your organisation in an increasingly volatile digital landscape.

Join a panel of industry experts as they discuss the key challenges of keeping your operations, or the country, secure. Drawing on real-world experiences, they'll explore the strategic decisions and technologies necessary to drive meaningful change and protect your organisation.

This session goes beyond theory, offering practical insights to help you tackle technology, culture, and leadership hurdles. Gain valuable lessons and actionable strategies to successfully transform your organisation.

Join us for a series of insightful sessions from the FourNet CX experts where we explore the key drivers of exceptional customer experience. Discover how cutting-edge technologies like AI, automation, data science, Workforce Optimisation, and speech analytics can revolutionise your CX strategy.

We'll dive into practical applications of these innovations, from boosting operational efficiency with workforce optimisation to enhancing interactions through advanced language modelling. Gain valuable insights into how these technologies can transform both your organisation's performance and your customers' experience, helping you deliver excellence in CX.

After an action packed morning, there will be lunch and refreshments provided for all attendees.

This is also a fantastic opportunity to network and meet with our event sponsors who will be showcasing the latest in their technology portfolio.

Organisations today face significant challenges in achieving their customer experience (CX) and technology transformation goals. This session will explore practical strategies to address issues such as outdated technology, budget constraints, skill shortages in data science and AI, and data and regulatory challenges.

Learn how to unlock your technology's full potential, improve operational efficiency, and enhance CX, all while navigating the pressures of doing more with less.

What truly drives success in today’s fast-paced world? Which technologies will enable you to reach your goals? Join us as we delve into the core areas that shape successful outcomes.

This session will explore how to defend your organisation from threats, harness the power of the Cloud, and leverage augmentation, automation, and integration to drive impactful change. Discover the strategies and technologies that can give your business a competitive edge and set you on the path to success.

Join renowned generative AI expert Walter Pasquarelli as he explores how this cutting-edge technology is transforming industries and enhancing human intelligence. With a career at The Economist Group and advisory roles with global tech leaders like Google and Microsoft, Walter's insights are highly respected. His work has shaped policy and business views on AI and has been featured by The Economist and Forbes.

In this session, Walter will discuss how generative AI is reshaping job roles once considered safe from automation and how AI can drive innovation while keeping human intelligence at the forefront. Don't miss this opportunity to learn from one of the leading voices in AI strategy.

Discover how FourNet is transforming customer operations with advanced AI technology and expert insights.

Explore the integration of conversational AI in contact centres, AI-driven data analytics for smarter decision-making, automated network provisioning for efficient deployments, and AI-enhanced cybersecurity for rapid response.

Join us to see how these innovations are driving operational excellence and reshaping businesses.