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Event: Register Now for the Inaugural Connecting Wales NICE User Group!
Wrexham County Borough Council is excited to host the first of our regular Connecting Wales NICE User Group on September 10th. Taking place in Wrexham, this event will provide an invaluable opportunity to stay updated on the latest product developments, network with peers, and share best practices alongside experts from Connecting Wales and NICE.
We plan to alternate between North and South Wales every six months, offering unique agendas and content at each event.
Why Attend?
Tuesday 10th September at 11.30am Council Chambers Wrexham Borough Council Guildhall, Wrexham, LL11 1AY
Agenda
Welcome Introduction
Kick off the day with a warm welcome and an overview of what's in store. We'll set the stage for a day of insights, innovation, and collaboration within the Connecting Wales community.
NICE CXone Roadmap
Dive into the latest updates from NICE CXone, focusing on both recent and upcoming releases. Discover how these new features can drive meaningful outcomes for the Connecting Wales community, enhancing your customer experience strategies.
Working Lunch
Take a moment to recharge with a working lunch, giving you the chance to network and reflect on the morning's insights.
Advanced Demonstration of NICE CXone
Experience the cutting-edge features of NICE CXone firsthand. We'll showcase the power of AI and automation, with a deep dive into Auto Summary, Real-Time Analytics, Feedback Manager, and the Voice of the Customer tools.
Customer Success Story
Hear directly from a customer who has successfully leveraged NICE CXone. This keynote will provide real-world insights into how they've transformed their customer interactions and driven success.
Break & Live Demo of CXone WFM
Take a short break while also getting an exclusive look at the live demonstration of CXone Workforce Management (WFM). See how this tool can streamline operations and boost efficiency.
Roundtable Discussion
Engage with your peers in a roundtable discussion. This is your chance to share ideas, best practices, and your own priorities for future initiatives and developments within the Connecting Wales network.
Refreshments & Close
Wrap up the day with some refreshments, giving you one last opportunity to network and reflect on the day's learnings before we close.
Reserve Your Place Today
Don’t miss out on this fantastic opportunity to connect, learn, and grow with your peers. We look forward to seeing you there!
Use the form to reserve your place today
About Connecting Wales
Connecting Wales is a unified communication and contact centre platform tailored for the Welsh public sector. Designed to streamline access to services, it provides cost-effective solutions and access to the latest technologies, enhancing efficiency and citizen engagement across Wales.