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Helping businesses deliver a first-class, always-on service to todays connected customer
Converse360 enable organisations to create engaging and dynamic self-service experiences that automate interactions using natural conversation 24/7.
The powerful service automation platform empowers customers to interact effortlessly from their favourite device through speech, messaging and visual interfaces and receive instant, rich and personalised responses. converse360’s Service Automation Platform intelligently blends the strengths of automation technology with live customer service applications.
The platform embeds and orchestrates numerous technologies including conversational AI, Enterprise speech, Digital Assistants/Chatbots, Digital Avatars, ID & Verification, Process Automation, conversation monitoring and Sentiment tracking. Universal Connectors enables seamless integration to your existing business systems and knowledgebases and to UC/Messaging platforms, Teamwork apps and Contact Centres.
FourNet have a great team of people whose knowledge and understanding of their customers enables them to identify where service automation opportunities can transform customer experience. Working together we demonstrate how this amazing technology can really add value to organisations. The partnership between both our organisations is going from strength to strength.
Richard Brown
Director, Converse 360
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